Manager Baggage Standards and Performance

International Air Transport Association; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization that champions safety and innovation in the aviation industry. You will play a crucial role in enhancing baggage operations by developing standards and analyzing performance data. This dynamic position requires a proactive mindset and the ability to collaborate with various stakeholders to ensure the highest quality of service. With a commitment to diversity and inclusion, the organization offers flexible work arrangements and encourages community involvement. If you're passionate about making a positive impact in aviation, this role is an exciting opportunity to contribute to a better future for air travel.

Benefits

Flexible work arrangements

Travel benefits

Family-friendly policies

Equal pay

Day off on your birthday

Volunteering activities

Qualifications

• 5+ years in baggage operations, logistics, or supply chain management.
• Knowledge of IATA baggage resolutions and practices.
• Ability to analyze baggage data for process improvement.

Responsibilities

• Developing baggage tagging standards and off-airport operations.
• Analyzing baggage performance data to identify trends.
• Coordinating with industry stakeholders to align IATA standards.

Skills

Baggage Operations

Logistics

Supply Chain Management

Data Analysis

Stakeholder Engagement

Communication Skills

Education

University Degree

Tools

IATA Baggage Reference Manual

Data Analysis Tools

Job description

Employment Type: Permanent
Contract Duration:

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce and respect and value the different backgrounds, perspectives, and skills of our employees. We also care about our employees’ wellbeing, providing flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining:

The Ground Operations team drives global development, implementation, and adoption of the standards and best practices. The area of work includes safety, innovation, automation, efficiency, auditing, and sustainability. Our team is the main contributor to the success of the ground operations product and services portfolio, which includes various standards manuals (BRM, AHM, IGOM), IATA training courses, IT solutions, as well as the IATA Ground Handling Conference.

Our team is results-driven, energetic, and hardworking, consisting of junior and senior talents with multiple years of operational, baggage, safety, audit, and leadership experiences.

What your day would be like:

Reporting to the Senior Manager Global Baggage Operations, the candidate will be:

• Developing Baggage Tagging standards.
• Developing Off-Airport operations standards and best practices.
• Enhancing standards and practices related to Baggage Prorate and Claim.
• Analyzing baggage performance data: collecting, analyzing, and interpreting baggage performance data to identify trends, areas for improvement, and to support decision-making processes.
• Implementing strategic plans into day-to-day operations.
• Coordinating activities within the baggage working group and sub-groups, ensuring effective communication.
• Handling client communications and stakeholders’ engagement.
• Updating respective IATA baggage standards, recommended practices, and publications, e.g., BRM.
• Cooperating with industry stakeholders and experts, managing technical teams and industry subject matter experts, preparing the work plan in accordance with the objectives/industry goals, facilitating meetings and work to ensure that the objectives/goals are met.
• Ensuring that the IATA standards and resolutions and best practices are aligned with the latest industry practices, trends, technological solutions, and regulatory aspects.
• Supporting the implementation of IATA standards and programs, including coordination with IATA regional offices on topics related to baggage operations.
• Managing communication related to baggage operation/innovation, updating websites, marketing & implementation campaigns.

We would love to hear from you if you have:

• A minimum of five years of experience in the field of baggage operations, logistics, or supply chain management (a university degree is an advantage).
• Comprehensive knowledge of IATA baggage Resolutions & Recommended Practices and IATA Baggage Reference Manual.
• The ability to analyze and interpret baggage-related data to make recommendations for process improvement.
• A proactive and innovative mindset to positively impact baggage operations performance.
• A dynamic personality, flexible, team-oriented, and able to work autonomously, handling a variety of tasks simultaneously while meeting deadlines.

Travel Required: Y

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!