Manager - Automation, Treasury Operations

Manulife; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife Financial Corporation is seeking a senior leader to establish and guide the AI & Automation Centre of Excellence for Treasury Operations in a hybrid Toronto setting.

You will drive automation strategy, lead end-to-end solutions using Power Platform, and oversee integration across systems while ensuring risk and control compliance. A strong background in treasury operations and enterprise automation is required.

Qualifications

• 10–12 years of experience in Intelligent automation / RPA / AI solutions & Financial services, Treasury Operations, or Banking preferred
• Hands-on expertise with Microsoft Power Platform (Power Automate, Power Apps, Power BI), API integrations & system architecture, AI/ML solutions (including exposure to LLMs / agentic AI frameworks)
• Proven experience building and leading automation programs or CoEs, and delivering complex, enterprise-scale automation solutions
• Strong understanding of Treasury operations, and Controls, audit, and risk considerations in financial environments

Responsibilities

• Establish and lead the AI & Automation Centre of Excellence (CoE) for Treasury Operations
• Define automation strategy, roadmap, and governance framework
• Support automation opportunities across treasury functions
• Drive adoption of agentic AI capabilities and intelligent workflows
• Lead development of end-to-end automation solutions using Power Automate / Power Platform, custom AI agents, low-code/no-code apps
• Oversee solution lifecycle and ensure robustness, scalability, and risk/compliance
• Design and implement AI-driven use cases such as intelligent process automation and decision support agents
• Promote reuse of AI components and standardized frameworks
• Provide support to other AI solutions with Corporate AI team
• Build and oversee development of custom apps (Power Apps) and lead integrations via APIs
• Ensure secure, scalable, and resilient system integrations; support Power BI dashboards
• Own production stability, monitoring, incident management, and documentation

Skills

Intelligent automation

RPA

AI solutions

Power Platform

Power Automate

Power Apps

Power BI

API integrations

System architecture

AI/ML solutions

LLMs

Agentic AI

Tools

Power Automate

Power Apps

Power BI

API integrations

System architecture

LLMs

Agentic AI

Job description

Treasury Systems and Transformation (TST) team is responsible for providing project delivery and business systems analysis support to developing, maintaining, and enhancing Global Treasury Cash Application infrastructure. The team works in an environment that brings together resources specializing in several disciplines including Treasury Operations, IT, project management and business and financial analysis skills. Key responsibilities of the area are project delivery for global book of work initiatives, process automations and controls, implementing changes and upgrades to the ERP and maintaining a controlled, reliable, accessible, and stable Treasury application infrastructure.

Position Responsibilities

CoE Leadership & Strategy

• Establish and lead the AI & Automation Centre of Excellence (CoE) for Treasury Operations
• Define automation strategy, roadmap, and governance framework
• Support automation opportunities across treasury functions
• Drive adoption of agentic AI capabilities and intelligent workflows

Automation Delivery

• Lead development of end-to-end automation solutions using:
  • Power Automate / Power Platform
  • Custom AI agents (agentic workflows)
  • Low-code/no-code applications
• Oversee solution lifecycle
• Ensure solutions are robust, scalable, and compliant with risk and control standards

AI & Agentic Solutions

• Design and implement AI-driven use cases such as:
  • Intelligent process automation
  • Decision support agents
  • Data extraction and workflow orchestration
• Promote reuse of AI components and standardized frameworks
• Provide support to other AI solutions being developed with the help of Corporate AI team

Application Development & Integration

• Build and oversee development of custom apps (Power Apps or equivalent)
• Lead integrations across internal/external systems and EDLs using APIs and middleware
• Ensure secure, scalable, and resilient system integrations
• Support Power BI dashboards as required

Production Support & Governance

• Own production stability of automation solutions
• Establish monitoring, alerting, and incident management processes
• Ensure proper documentation, auditability, and compliance with enterprise controls

Stakeholder Management

• Partner with Treasury, IT, AI and Business teams
• Translate business requirements into scalable technical solutions
• Influence senior stakeholders on automation and AI adoption

Team Leadership

• Build, mentor, and lead a team of automation developers, analysts, and AI specialists
• Drive a culture of innovation, continuous improvement, and delivery excellence

Required Qualifications

• 10–12 years of experience in Intelligent automation / RPA / AI solutions & Financial services, Treasury Operations, or Banking preferred
• Hands‑on expertise with Microsoft Power Platform (Power Automate, Power Apps, Power BI), API integrations & system architecture, AI/ML solutions (including exposure to LLMs / agentic AI frameworks)
• Proven experience building and leading automation programs or CoEs, and delivering complex, enterprise‑scale automation solutions
• Strong understanding of Treasury operations, and Controls, audit, and risk considerations in financial environments

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.