Manager, AI Governance Program Delivery

Manulife; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife is seeking a Manager for AI Governance Program Delivery in Toronto. The role leads delivery of AI governance initiatives within the AIMVG, collaborating with Technology, Architecture, Risk, Compliance, vendors and business stakeholders to operationalize governance processes and tools enterprise-wide.

The position emphasizes program management, platform delivery, business readiness, and stakeholder engagement to ensure timely delivery and adoption of governance capabilities.

Qualifications

• Bachelor's degree in Business, Technology, Risk Management, Finance, or related field.
• 5+ years of Program Management, Project Management, or Transformation experience.
• Experience managing enterprise technology implementations.
• Strong stakeholder management and executive communication skills.
• Experience developing business requirements and coordinating testing activities.
• Experience managing multiple initiatives with competing priorities.

Responsibilities

• Lead planning and execution of new technology solution, ensuring delivery against scope, timelines, objectives.
• Develop and maintain integrated project plans, milestones, RAID logs, and dependency trackers.
• Facilitate cross-functional working groups and governance forums.
• Identify delivery risks and escape issues requiring leadership decisions.

Skills

Stakeholder management

Executive communication

Business requirements

Testing coordination

Multi-project management

Delivery risk management

Education

Bachelor's degree in Business/Technology/Risk Management/Finance

Tools

SaaS

PaaS

Vendor management

Job description

The Manager, AI Governance Program Delivery is responsible for leading the delivery and operational execution of key AI governance initiatives, capabilities, and platforms. This role sits in AI Model Validation & Governance (AIMVG), and will work closely with Technology, Architecture, Risk, Compliance, vendors and business stakeholders to successfully implement and operationalize AI governance processes and tools across the enterprise.

Position Responsibilities

AI Governance Program Management (35%)

• Lead planning and execution of new technology solution, ensuring delivery against scope, timelines, objectives.
• Develop and maintain integrated project plans, milestones, RAID logs, and dependency trackers.
• Facilitate cross-functional working groups and governance forums.
• Identify delivery risks and escape issues requiring leadership decisions.

Platform Delivery & Vendor Management (30%)

• Support implementation and ongoing enhancement of AI governance platforms and related technologies.
• Manage requirements gathering, backlog prioritization, traceability, and documentation.
• Coordinate vendor activities, deliverables, issue management, and enhancement requests.
• Track implementation progress and ensure commitments are delivered on schedule.
• Support platform release planning and change management activities.

Business Readiness, UAT & Process Implementation (20%)

• Lead business readiness assessments and operational deployment activities.
• Coordinate user acceptance testing, defect management, remediation tracking, and retesting efforts.
• Collaborate with business and technology stakeholders to ensure solutions meet requirements.
• Support development of future‑state governance operating models and workflows.

Stakeholder Engagement & Change Enablement (15%)

• Partner with business units, technology teams, risk functions, and model owners to drive adoption of governance processes and tools.
• Coordinate communications, training activities, and implementation support.
• Gather stakeholder feedback and develop recommendations for process and platform improvements.
• Support audit, regulatory, and internal review requests related to program activities.

Required Qualifications

• Bachelor's degree in Business, Technology, Risk Management, Finance, or related field.
• 5+ years of Program Management, Project Management, or Transformation experience.
• Experience managing enterprise technology implementations.
• Strong stakeholder management and executive communication skills.
• Experience developing business requirements and coordinating testing activities.
• Experience managing multiple initiatives with competing priorities.

Preferred Qualifications

• Strong communication skill (must have)
• Communicate with clarity
• Financial services experience.
• Governance, Risk, Compliance, Audit, or Operational Risk experience.
• Experience working with SaaS, PaaS platforms and third‑party vendors.
• Knowledge of AI, machine learning, or Responsible AI governance concepts.
• PMP, Agile, Scrum, or equivalent certification.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.