Manager, Audio Visual & Learning Space Technology- Information Technologies

University of Calgary; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

The University of Calgary is seeking a full-time Manager for Audio Visual & Learning Space Technology. This role involves leading teams, managing budgets, and ensuring reliable AV technology for an innovative learning environment. Ideal candidates will have a degree in a related field and experience in IT or AV management.

Qualifications

• 3-5 years of IT or AV experience is an asset.
• Knowledge of ITIL Service Support methodology.
• Experience with incident and change management.

Responsibilities

• Provide excellent customer service and meet customer expectations.
• Lead and mentor staff, ensuring their growth and development.
• Manage budgets effectively and ensure high-quality service delivery.

Skills

Customer Service

Leadership

Troubleshooting

Project Management

Communication

Education

Bachelor's Degree in Computer Science, Electronic Engineering, Information Systems

Job description

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Description

The Department of Information Technologies is currently seeking a full-time, regular Manager, Audio Visual & Learning Space Technology.

The University of Calgary is Canada's leading next-generation university, a vibrant institution that embraces change and opportunity with a can-do attitude. Located in Canada's most enterprising city, the university is making tremendous progress on its Ahead of Tomorrow strategy, grounded in innovative learning and teaching, fully integrated with the community it serves and leads. Ranked as the top young university in Canada and North America, it inspires and supports discovery, creativity, and innovation across all disciplines.

As part of the Services portfolio, the Information Technologies (IT) organization is a key stakeholder and contributor. IT provides computing, network, and media services to support learning, teaching, research, and administration. The role ensures that technology is reliable, available, and supports an environment of learning and discovery. More information is available at https://it.ucalgary.ca/.

This position reports to the Director, Customer Technology, and manages teams of Audio-Visual Technicians across three areas: Technical, Classroom Support, and Events (known as Com/Media). While it does not require shift work, occasional evening, early-morning, or weekend activities may be necessary.

Key Responsibilities

• Provide excellent customer service and meet customer expectations.
• Lead and mentor staff, ensuring their growth and development.
• Work within processes and use metrics for service delivery and improvement.
• Collaborate with internal and external units to meet customer needs.
• Take ownership of complex programs, services, and assets.
• Manage budgets effectively.
• Foster a learning environment adaptable to change.
• Escalate and manage incidents outside of service levels, ensuring communication and resolution.
• Participate in incident reviews for continuous improvement.
• Stay current on AV technology trends.
• Ensure incidents are logged, reports are produced, and incidents are resolved promptly.
• Document service procedures and ensure adequate staffing.
• Research and recommend improvements to AV tools.
• Work with teams to ensure high-quality customer service.
• Promote IT services campus-wide.
• Provide friendly, comprehensive support.
• Understand AV requirements of the university community and make strategic recommendations.
• Build rapport with clients and internal/external stakeholders.
• Develop processes for continuous improvement.
• Coordinate with support groups and classroom support teams for process integration.
• Maintain strong relationships with university units.

Qualifications / Requirements

• Bachelor's Degree in Computer Science, Electronic Engineering, Information Systems, or related field; 3-5 years of IT or AV experience is an asset.
• Knowledge of ITIL Service Support methodology.
• Experience with incident, change management, and communication.
• Understanding of information systems enabling technologies.
• Troubleshooting skills across hardware, software, and systems integration.
• Experience with lifecycle and procurement processes.
• Knowledge of university systems and culture.
• Ability to work under stress with sensitivity to user needs.
• Project management experience.
• Excellent communication skills.
• Ability to work independently and in teams.
• Willingness to develop professionally.

Application Deadline:

June 05, 2025

We thank all applicants in advance. Only those selected for further steps will be contacted.

This position is classified in the Management & Professional Career Band, Level M2.

For more opportunities, visit the Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, a top research institution with a vibrant community, founded in 1966, hosting 36,000 students. It fosters innovative learning, research, and entrepreneurial initiatives. More at ucalgary.ca.

The university is committed to Indigenous strategies and fostering diversity and inclusion. We encourage applications from diverse groups and provide accommodations during the recruitment process.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industry: Higher Education