Manager Analytics and Intelligence

RBC; Mississauga; On-site; CAD 105,000 - 149,000; Full time

Job summary

Join a leading financial institution as a Manager Analytics and Intelligence, where you'll develop and implement analytics strategies to improve customer self-service across digital channels. You'll conduct advanced analytics to derive insights, guide digital strategies, and collaborate with various departments to enhance client experience.

Benefits

Opportunities for career advancement

Collaborative and high-performing team environment

Qualifications

• Experience in developing analytics frameworks and applying insights.
• Ability to navigate ambiguity and operate without well-defined requirements.
• Strong work ethic, attention to detail, and multitasking ability.

Responsibilities

• Drive analytics strategies to reduce call center volume and enhance client experience.
• Conduct advanced analytics using various methods and communicate insights effectively.
• Collaborate with stakeholders and develop actionable insights from analytics.

Skills

Big Data Management

Critical Thinking

Performance Management

Education

Undergraduate degree in business or quantitative discipline

Tools

Python

Trino

Tableau

Job description

Join to apply for the Manager Analytics and Intelligence role at RBC

Join to apply for the Manager Analytics and Intelligence role at RBC

What is the opportunity?

As Manager Analytics and Intelligence, you will drive analytics strategies to reduce call center volume by guiding customers to effective self-serve solutions across digital channels.

Job Summary

Job Description

What is the opportunity?

As Manager Analytics and Intelligence, you will drive analytics strategies to reduce call center volume by guiding customers to effective self-serve solutions across digital channels.

You will bring a strong analytical mindset, and storytelling abilities, applying advanced data and research principles to uncover patterns in customer behavior, identify pain points, and highlight digital leakage opportunities.

You will focus on measuring new journeys designed to ensure clients stay in their channel of choice and double click on why clients abandon self-serve journeys, what triggers contact to assisted channels, and how we can design experiences to stay contained in digital platforms.

You have a passion for improving digital containment, and can translate technical findings into actionable use cases that influences change. You will Partner with Digital, Product, and Advice Centre partners to identify, size and harvest benefit opportunities, enabling data driven digital containment strategies that reduce workload while enhancing client experience.

• Note: The successful applicant requires to work from both Meadowvale and WPP locations***
  
  

What will you do?

• Participate in business ideation discussions with strategy partners, co-create the analytical framework and analytics plans, bringing together RBC data knowledge (such as channel, sales and servicing data) and the ability to translate between business objectives and technical requirements
• Conduct advanced analytics by using a variety of methods such as causal inference, time series analysis, hypothesis testing and machine learning techniques to find actionable insights and solve complex business problems, combined with the ability to communicate the technical techniques to non-technical stakeholders
• Create Business Intelligence views that can be automated using reporting tools and identify and present actionable insights to stakeholders in timely and effective manner to support the development of treatment plans; develop and maintain key performance metrics for Distribution Strategy and Transformation and review results for business partners, proactively identifying areas where further analysis is required
• Routinely work with large data sets representing the behaviors, demographics and product attributes of prospects and clients; perform data exploration and research to understand the data from a business perspective and source and manipulate data to prepare for analysis (data may reside in either Enterprise Data Warehouse or Enterprise Data Lake)
• Participate in test design by contributing expertise in quantitative and statistical approaches to support sample selection, development of synthetic control groups and test measurement
• Collaborate with data development and engineering teams to implement new data collection / ingestion / acquisition; support business stakeholders in identifying needs for additional data acquisitions, and coordinate plans to orchestrate data acquisition
• Ability to pivot and support critical asks as they arise, and work both as an individual contributor and a team player
  
  

Must Have:

• Previous Analytics experience; developing Frameworks and applying insights.
• Undergraduate degree in either business or a quantitative discipline (e.g. mathematics, statistics or computer science)
• Ability to code in Python, Trino or Tableau
• Comfortable navigating ambiguity and operating without well defined requirements.
• High comfort level with iterative approach to analysis
• Attention to detail, ability to multitask, strong work ethic and time management is critical
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
  
  

Job Skills

Big Data Management, Budgeting, Business Performance Management, Critical Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-29

Application Deadline:

2025-06-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Banking and Financial Services

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