Manager, Alternate Neighbourhood Crisis Response (ANCHOR)

Centretown Community Health Centre; Ottawa; On-site; CAD 84,000 - 102,000; Full time

Job summary

A community health organization in Ottawa is seeking a Manager for the Alternate Neighbourhood Crisis Response (ANCHOR) program. The role includes overseeing day-to-day operations and managing staff for a community-based, non-police response to crises. Candidates must have a background in mental health and strong leadership skills, with preference given to those from racialized communities. A competitive salary and excellent benefits are offered.

Benefits

Excellent benefits package

Healthcare of Ontario Pension Plan (HOOPP)

Qualifications

• Minimum of five years of progressive management experience in a health care setting.
• Strong knowledge of concurrent mental health distress presentations.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Responsible for day-to-day operations of the ANCHOR program/team.
• Supervise staff at main office and off-site locations.
• Facilitate the planning and implementation of program activities.

Skills

Leadership in mental health

Interpersonal communication

Crisis outreach knowledge

Project management experience

Teamwork promotion

Culturally safe service delivery

Education

Bachelor’s degree in social work or mental health-related field

Master’s degree in social work or mental health-related field

Tools

Microsoft Office Suite

Management information/client tracking systems

Job description

Manager, Alternate Neighbourhood Crisis Response (ANCHOR)

Regular Full-Time Position (Vacant Position) 35 hours/week (1.0 FTE)

Pay Scale

$84,344 to $101,620 annually

Pension and Benefits

Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP)

Application Deadline

August 13, 2025 at 3:59:00 a.m.

About the Role

The Alternate Neighbourhood Crisis Response (ANCHOR) Program is an innovative prototype that provides a community-based, non-police response and follow-up for individuals experiencing crises in the Centretown and Somerset West neighbourhoods. The project is a partnership with Somerset West Community Health Centre, Community Navigation of Eastern Ontario (CNEO/211) and the City of Ottawa, and builds on the work of the Ottawa Guiding Council on Mental Health and Addictions and other community interest holders.

Reporting to the Director, Mental Health Substance Use and Addictions Community Health Programs and
Early Years, the Manager, ANCHOR is responsible for the on-the-ground, day-to-day operations of the
ANCHOR program/team. The incumbent will be responsible for supervising these staff at CCHC’s main
office and at off-site locations, including staff working shifts across this 24-hours-a-day, 7-days-a-week
operation. The Manager conducts and/or facilitates the planning, development, implementation, supervision, and evaluation of program activities in consultation with the Director and with designated
program partners.

The ANCHOR program brings staff from two community health centres together as one team in a joint
service delivery model. The Manager will work with leadership from both centres to ensure integration and
provide coordinated, seamless service delivery.

In keeping with our centres’ commitment to equity, anti-racism and anti-oppression, and acknowledging
the particular importance of a community-based, non-police response for racialized communities, this
position is designated for Indigenous, Black or racialized individuals. Candidates should clearly self identify
on their application.

Requirements

Lived experience as member of Black, Indigenous or racialized communities- candidates must clearly self-identify on cover letter.

Bachelor’s degree in in social work, psychotherapy or other mental health-related field, or equivalent combination of relevant education and experience

Minimum of five (5) years of progressive management experience, preferably within a multidisciplinary team in a health care setting

Demonstrated leadership in mental health, substance use health, services for the unhoused, and community engagement.

Sound knowledge of general management principles, including financial and human resource management

Demonstrated understanding of the impact of the social determinants of health on people’s health and well-being.

Knowledge of and experience with street and crisis outreach issues.

Excellent clinical assessment skills

Strong knowledge of concurrent mental health distress presentations including psychosis, trauma and emotional dysregulation

Demonstrated leadership experience in partnership development, development and delivery of community-based programs, and addressing issues of marginalized populations on individual, organizational and systemic levels.

Experience with a project management approach in the development, implementation, review and revision of new and innovative programs and services.

Demonstrated leadership experience in addressing issues of inequity, racism and oppression on an individual, organizational and systemic level.

Knowledge of and ability to work with diverse populations and delivery of culturally safe services

Ability to prioritize and manage multiple tasks/projects

Ability to work independently and be self-directed; exercises initiative and sound judgement

Ability to work effectively in a fast paced, rapidly changing environment and meet conflicting demands –including providing support and direction to staff

Strong critical analysis, problem solving, planning, decision-making, leadership, organizational and change management skills

Excellent interpersonal, oral and written communication skills

Strong promoter and enhancer of teamwork

Familiarity with management information/client tracking systems

Demonstrated ability to model “client centred” service delivery

Proficient with Microsoft office suite

Ability to flex schedule when needed to respond to needs of a 24/7 program

Master’s degree in social work, psychotherapy or other mental health-related field, or equivalent combination of relevant education and experience

Experience working in a community-based, primary care setting.

Lived experience related to the client population served by this program (please clearly self-identify)

English, written and spoken

French, written and spoken

Start Date

As soon as possible

How to “Express an Interest” for this Opportunity:

Submit your letter of interest along with your résumé on or before August 12, 2025 by 11:59pm to [e-mail] .

Please note the following:

- The subject line of your email should read “Manager, Alternate Neighbourhood Crisis Response (ANCHOR)”

- The file name for your resume should read: “(last name)_(first name)_ Resume”

- The file name for your cover letter should read: “(last name)_(first name)_ Cover Letter”

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.