Manager, AI and Analytics

SOTI; Mississauga; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Mississauga seeks a Manager for AI and Analytics to oversee AI capabilities and drive product innovation. This role combines leadership with hands-on technical work, involving NLP and generative AI solutions integrated into existing products. The ideal candidate has 5+ years of software development experience with a strong emphasis on AI/ML and team management skills. The position offers a hybrid working model and focuses on developing ground-breaking mobile solutions.

Benefits

Endless possibilities for growth

Innovative work environment

Mentoring opportunities

Qualifications

• 5+ years of software development experience, including 3+ years in AI/ML.
• Proven leadership in AI-focused product development environments.
• Hands-on experience with integrating OpenAI and LLM-based APIs.

Responsibilities

• Lead AI design, development, and deployment, focusing on NLP and LLM solutions.
• Build production-ready AI pipelines for various tasks.
• Mentor and coach AI/ML development team.

Skills

NLP expertise

OpenAI technologies

AI management

MLOps tools

Project management

Tools

Azure OpenAI APIs

Hugging Face

MLflow

Kubeflow

SageMaker

Job description

Overview

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, AI and Analytics

Location: Mississauga, Ontario, Canada

Work Model: Hybrid

It all started with a classic story about one developer’s vision. In 1995, Carl Rodrigues, President and CEO of SOTI, has developed solutions for managing mobile device screens from a desktop. An innovation that has put him ahead in what is now one of the largest growing markets – Enterprise Mobility Management (EMM). At SOTI, we have demonstrated commitment to staying at the forefront of mobility management and security. We are deeply committed to researching and developing solutions that address today’s toughest mobility challenges. We strive to go where nobody has gone before.

What We’re Looking For

We’re seeking a hands-on AI Manager with deep expertise in NLP and OpenAI technologies to lead and expand our AI capabilities. You’ll work closely with a team of developers and data scientists to build and deploy real-world generative AI solutions that are integrated directly into our core products like MobiControl and XSight.

This role is perfect for someone who thrives on turning state-of-the-art AI research into tangible product features — especially in areas like natural language understanding, generative models, LLM fine-tuning, and prompt engineering. You will be both a leader and a contributor: someone who can design architecture, write code, and lead teams through production deployment.

What You’ll Do

• Lead the design, development, and deployment of NLP and LLM-based solutions, especially with Azure OpenAI APIs, Hugging Face models, and custom fine-tuning.
• Build and scale production-ready AI pipelines for tasks such as summarization, classification, conversational agents, anomaly detection, semantic search, and intelligent document processing.
• Collaborate with product and engineering teams to integrate AI-powered features seamlessly into SOTI products.
• Establish best practices in model evaluation, fine-tuning, and prompt engineering.
• Own MLOps and AI lifecycle management, including model retraining, monitoring, and continuous improvement.
• Mentor, coach, and grow a team of AI/ML developers and researchers.
• Ensure adherence to ethical AI principles, data privacy, and model transparency.
• Stay on top of emerging trends in generative AI and NLP and bring viable innovations into the product roadmap.

Experience You’ll Bring

• 5+ years of experience in software development, including 3+ years specifically working with AI/ML, with strong hands-on expertise in NLP and LLMs.
• 3+ years in a leadership/manager role, ideally leading AI-focused teams in a product development environment.
• Proven experience integrating OpenAI, Hugging Face Transformers, or similar LLM-based APIs into production systems.
• Deep understanding of prompt engineering, fine-tuning, retrieval-augmented generation (RAG), embeddings, and semantic search.
• Experience with MLOps tools like MLflow, Kubeflow, or SageMaker.
• Track record of deploying customer-facing AI features at scale.
• Familiarity with agile and DevOps principles; strong project management and communication skills.
• Passion for mentoring and developing top technical talent.
• A growth mindset and ability to thrive in a fast-paced, product-driven environment.

Bonus Experience

• Understanding of vector databases like Pinecone, Weaviate, or FAISS.
• Familiarity with mobile device management (MDM) or enterprise software.

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

We are proud to be an equal opportunity workplace and celebrate the uniqueness of our global teams. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with endless possibilities. If you want to bring your ideas to life, apply at SOTI today. We are committed to providing accessible employment practices in compliance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.