Manager, Agency Operations

Loblaw; Toronto; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. in Toronto is seeking a Manager, Agency Operations to plan and execute integrated marketing campaigns, coordinating between our agency and marketing teams to ensure objectives are met.

You will lead cross-functional teams, establish project plans, manage risk, and drive timely delivery while optimizing production costs. This role reports to the Sr. Manager, Agency Operations and supports the Shoppers Drug Mart brand portfolio.

Qualifications

• 3+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects.
• Proven leadership skills with the ability to inspire and guide cross-functional teams.
• PMP, CAPM, PMI-ACP or CSM designations considered an asset.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Proficiency in project management tools and MS Suite.
• Excellent communication, negotiation, and interpersonal skills.
• Detail-oriented, highly organized, and adept at managing multiple projects simultaneously.
• In-depth knowledge of production workflows, industry trends, and emerging technologies.
• Business acumen and a customer-focused approach.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization.
• Create project plans to govern all campaigns/initiatives.
• Identify and manage ongoing risk.
• Iterate and troubleshoot as necessary to deliver the project to success.
• Build schedule, timeline and meeting cadence for dedicated project team.
• Establish key project milestones to ensure project delivery, including major stakeholder check-ins.
• Manage stakeholder reviews and approvals throughout the lifecycle of the project.
• Hold team members accountable to deliver their obligations as outlined in the plan.
• Establish status meeting approach and guidance for participation.
• Prepare and circulate consolidated meeting documentation in advance of meeting.
• Work closely with cross-functional teams including creative, production, and Agency Operations to ensure seamless project execution.
• Work with broader Agency Operations team to review and mitigate for any issues related to agency fees and production costs for their portfolio.
• Manage and review executional briefs, traffic sheets, and other documentation to ensure the successful delivery of integrated campaigns.
• Support resource management with financial reporting though cross referencing monthly reports and annual forecasting.
• Input to process optimizations.
• lead post campaign learning (e.g. post mortem), working with cross functional teams.

Skills

Project management

Leadership

Communication

Negotiation

Problem solving

MS Suite

Tools

MS Office / MS Suite

Project management software

Job description

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

About Us:

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands!

Job Description:

We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and attention to detail. This role will serve as the primary point of day to day contact between our agency and marketing teams and represent the interests of each group to ensure campaigns are delivered and objectives are met. The ideal candidate will be a problem-solver with experience leading creative and client teams through marketing projects.

The Manager, Agency Operations will report to the Sr. Manager, Agency Operations and support our Shoppers Drug Mart brand portfolio.

What you’ll do:

• Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization

• Create project plans to govern all campaigns/initiatives

• Identify and manage ongoing risk

• Iterate and troubleshoot as necessary to deliver the project to success

• Build schedule, timeline and meeting cadence for dedicated project team

• Establish key project milestones to ensure project delivery, including major stakeholder check-ins

• Manage stakeholder reviews and approvals throughout the lifecycle of the project

• Hold team members accountable to deliver their obligations as outlined in the plan

• Establish status meeting approach and guidance for participation

• Prepare and circulate consolidated meeting documentation in advance of meeting

• Work closely with cross-functional teams including creative, production, and Agency Operations to ensure seamless project execution

• Work with broader Agency Operations team to review and mitigate for any issues related to agency fees and production costs for their portfolio

• Manage and review executional briefs, traffic sheets, and other documentation to ensure the successful delivery of integrated campaigns
• Support resource management with financial reporting though cross referencing monthly reports and annual forecasting
• Input to process optimizations
• lead post campaign learning (e.g. post mortem), working with cross functional teams

What you’ll need:

• 3+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects

• Proven leadership skills with the ability to inspire and guide cross-functional teams

• PMP, CAPM, PMI-ACP or CSM designations considered an asset

• Strong strategic thinking, problem-solving, and decision-making abilities

• Proficiency in project management tools and MS Suite

• Excellent communication, negotiation, and interpersonal skills

• Detail-oriented, highly organized, and adept at managing multiple projects simultaneously

• In-depth knowledge of production workflows, industry trends, and emerging technologies

• Business acumen and a customer-focused approach

• Ability to thrive in a fast-paced, dynamic environment

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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