Manager Administrative Support

National Bank of Canada; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Manager Administrative Support in the Commercial and Private Banking 1859 Real Estate Financing sector to lead a team of Commercial Account Representatives and optimize value‑added services for Account Managers serving commercial clients.

You will coach the team, drive performance, manage risk and compliance, and partner with business colleagues to execute the annual plans.

Qualifications

• Bachelor’s degree and 7 years of relevant experience required.
• Experience in personnel management (performance management, development, team mobilization).
• Experience in commercial credit desirable.
• Good command of banking systems.
• Experience in remote team coaching.
• Good capacity for influence, leadership and priority management.
• Autonomy, organization and change management.

Responsibilities

• Manage and retain a team of Account Representatives and drive performance.
• Coach and develop employees through personalized coaching.
• Implement efficiency strategies to boost sector productivity and profitability.
• Collaborate with partners; communicate strategy across the organization.
• Develop and execute the annual sector business plan.
• Balance risk management, compliance, and service quality.
• Mobilize the team toward ownership and continuous improvements.
• Ensure procedures are applied and tools used effectively.
• Serve as a change agent with team and partners.

Skills

Client-focused

Critical Thinking

Decision Making

Diversity & Inclusion

Emotional Intelligence

Learning Agility

Managerial Courage

Mobilization

Partner Development

Problem Solving

Resiliency

Risk Management

Strategy Execution

Stress Management

Education

Bachelor’s degree related to the sector

Tools

Banking systems

Job description

A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards the Bank of tomorrow, by collaborating with our various stakeholders in the banking network and thus responding to the accelerated evolution of the needs of our customers.

In this role, you will lead teams of Commercial Account Representatives and optimize their ability to offer value-added services to Account Managers for the benefit of Commercial clients.

It will be through your ability to support your team in the field, your influence, your leadership, your spirit of collaboration and your ability to find suitable solutions that you will stand out.

Your role:

• Ensure the management and retention of a team of Account Representatives by creating a climate conducive to mobilization, synergy and exceeding objectives
• Monitor the evolution of your employees and the development of their skills through personalized coaching
• Optimize the efficiency, productivity and profitability of the sector by implementing efficiency strategies
• Establish a strategy to maximize the positive impact of your team with your business partners and ensure the visibility of this strategy in the organization
• Participate in the development of the annual business plan for your sector and manage its execution
• Ensure a balance between risk management, compliance and the quality of service delivery to partners and customers
• Mobilize the team towards ownership and implementation of constant improvements
• Ensure the application of established procedures and the use of the various tools available
• Be an effective change agent with your team and business partners

Your team

Within the Commercial and Private Banking 1859 sector – Real Estate Financing, you have under your management scope a team of account representatives, and you report to the Senior Manager – Real Estate Administrative Sales Support based in Montreal. Our team stands out for its attention to detail and its personalized approach to business customers.

Our training programs based on learning in action allow you to master your profession. Personalized training content on subjects such as business sector processes and procedures, management and coaching are available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

Prerequisites:

• Bachelor’s degree related to the sector of activity and 7 years of relevant experience
• Experience in personnel management (performance management, development, team mobilization)
• Experience in commercial credit, very desirable
• Good command of banking systems
• Good experience in remote team coaching
• Good capacity for influence, leadership and priority management
• Autonomy, organization and change management

Languages: English

Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress Management

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

What can you bring to our team?

Join us!