Manager, Accounts Receivable and Patient Accounts - Financial Services

Mackenzie Health; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare provider in Ontario is seeking a Patient Accounting Manager to oversee the billing cycle and lead the Patient Accounting team. This role drives innovation, ensures compliance with regulations, and supports the implementation of an ERP system. Candidates should have experience in accounts receivable management, strong leadership skills, and a background in hospital billing practices. Competitive salary and inclusive work environment offered.

Benefits

Inclusive work environment

Commitment to career growth

Qualifications

• 3+ years of managerial experience leading large teams.
• 5+ years of progressive experience in an Accounts Receivable role.
• Experience with hospital-related accounts and EPIC.

Responsibilities

• Oversee the complete billing cycle for patient invoicing.
• Develop performance metrics and dashboards for monitoring.
• Identify opportunities for process improvements.

Skills

Excellent communication skills

Emotional intelligence

Organizational skills

Creative problem-solving

Attention to detail

Education

Post-secondary education in Business or Accounting

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Job Description

Mackenzie Health is seeking a dynamic and experienced Patient Accounting Manager to lead the full revenue cycle within the hospital. This role goes beyond traditional oversight – it drives innovation, ensures integrity of billing operations and compliance with internal controls, and fosters a culture of continuous improvement across the patient accounting team. This role will support the transformation of the Patient Accounting team as the organization implements a new ERP system and will help advance the EPIC revenue cycle management to maintain the hospital’s HIMS EMRAM Stage 7 status.

Key Responsibilities

• Oversee the complete billing cycle, ensuring timely and accurate patient invoicing, prompt collections, and adherence to cash controls.
• Develop and implement performance metrics and dashboards to monitor AR trends and effectiveness of core activities.
• Identify opportunities for process improvements and support change management during implementation of improvements.
• Collaborate with cross-functional teams in special projects to optimize collections and streamline workflows, including the IT HB Billing team to enhance EPIC utilization, Patient Access team to optimize patient experience, and clinical departments to recover patient-related costs.
• Demonstrate high emotional intelligence, empathy, and assertiveness in patient account collections.
• Supervise and approve EPIC work queues, including payment posting and account adjustments.
• Effectively manage and routinely review the aged trial balance, identifying accounts requiring escalated collection efforts or assessing bad debt on a routine basis.
• Serve as the primary escalation point for high-risk accounts and liaise with the Patient Experience team.
• Design and document standardized operating procedures to enable streamlined and consistent processes.
• Support the team in arranging payment plans and settlements, including the refinement of standard operating procedures and decision trees to support consistency in the team.
• Mentor and develop team members, fostering a high-performance culture, positive working environment, and excellent patient service.
• Lead routine team meetings to foster engagement and support solution finding.
• Conduct orientation, training, and ongoing education for staff. Empower teams to take initiative to enhance and streamline their day-to-day processes.
• Provide support and mentorship to team members learning new functions.
• Be a subject matter expert on Ontario hospital billing rules and practices, including OHIP.
• Spearhead audit readiness and ensure full compliance with provincial and federal healthcare billing regulations.
• Support internal audits and ensure adherence to cash controls and financial policies.
• Participate in special projects and assignments as required.

What must you have?

• Excellent communication skills, with empathetic and assertive communication abilities.
• Post-secondary education at a university or college; a degree in Business or Accounting is an asset.
• Previous supervisory or leadership experience is essential.
• Ability to supervise staff, review, and prioritize work.
• Ability to take initiative and embrace challenges.
• Proven experience managing multiple projects simultaneously while maintaining high standards of work.
• Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.

What else do you bring?

• Exemplary customer service skills, demonstrating strong emotional intelligence, with an ability to balance empathy and assertiveness in patient collections.
• Excellent organizational and interpersonal skills.
• Effective communication skills, both verbal and written, with all stakeholders.
• Strong attention to detail and a high level of accuracy.
• Creative problem-solving and conflict management skills.
• Ability to prioritize tasks and deliver accurate results within tight deadlines.
• Sound decision-making skills when dealing with patients or outside agencies.
• Ability to work independently and as part of a team.
• Proven attendance record.
• Understanding and compliance with patient and staff safety policies and procedures, fostering a safe and inclusive environment.
• Ability to perform the essential duties of the job.
• Effective use of empathy in interactions and behaviors aligned with Mackenzie Health’s values of excellence, leadership, and empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging healthcare environment.

Preferably, your profile also includes :

• A minimum of three years of managerial experience leading large teams.
• A minimum of five years of progressive experience in an Accounts Receivable role.
• Preferably hospital-related experience, with a preference for those with EPIC experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience in identifying and implementing process improvements.
• You may be required to work at any Mackenzie Health site.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.