manager, accounting firm

TD Bank; Toronto; On-site; CAD 108,000 - 164,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Environment and Production Support to lead a team of experts in troubleshooting and resolving complex technical issues. This role involves overseeing Level 3 support, ensuring compliance, and driving continuous improvement initiatives. With a focus on collaboration and technical leadership, you will work closely with various stakeholders to enhance IT systems operations. If you thrive in a fast-paced environment and are passionate about delivering exceptional support, this opportunity offers a chance to make a significant impact within a leading global financial institution.

Qualifications

• 7-10 years experience in a large enterprise with deep technical expertise.
• 2+ years in a leadership role managing teams and incidents.

Responsibilities

• Lead and mentor a team of support analysts for effective issue resolution.
• Conduct root cause analysis and implement remediation plans.

Skills

Leadership

Problem-solving

Communication

Planning

Organizational skills

Education

Technology-focused degree

Tools

Pega

Event streaming platforms

Data Analytics

Job description

Title: Senior Manager Environment and Production Support

Posted on: April 22, 2025 by TD Bank

Job Details

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: TD General

Pay Details: $108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description

The IT Operations Manager for Workspace Level 3 Support will lead a team of subject matter experts who provide guidance, complex troubleshooting, and root cause analysis at an enterprise level. This role involves planning, coordinating, and overseeing the activities of the Level 3 support team to ensure efficient and effective resolution of technical issues, as well as being directly involved in the troubleshooting, often acting as lead SME on incidents and calls. The manager will work closely with technical partners, business units, and leadership to maintain and improve IT systems operations and resolve issues in a timely manner.

Key Responsibilities

1. Lead and manage a team of support analysts, providing mentorship, guidance, and performance evaluation.
2. Oversee the end-to-end support for KYC Application managing escalated incidents from Operations, business partners, Technology LOB's and application owners.
3. Provide support as SME for application Support.
4. Conduct root cause analysis and implement targeted remediation plans to address recurring issues.
5. Ensure compliance and security by proactively identifying and remediating findings.
6. Collaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents.
7. Review, modify, and implement procedural processes and documentation using industry standards and best practices.
8. Provide technical leadership and insight to continuous improvement initiatives.

Job Requirements

1. Extensive technical knowledge of AMCB ecosystem.
2. Preferred experience in Pega, Event streaming platforms and Data Analytics.
3. Strong leadership, creative problem-solving, planning, and organizational skills.
4. Excellent oral and written communication skills, with the ability to work independently and under pressure.
5. 7-10 years experience with deep technical expertise in a large enterprise.
6. 2+ years experience in a leadership role overseeing teams, leading live incident calls, coordinating across multiple groups/vendors, and managing on-call rotations.

Additional Information

A technology-focused degree in an appropriate discipline or equivalent work experience is preferred. Effective time management skills and the ability to work under deadlines and operational pressures.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

Advertised Until

2025-05-22