Manager, Academic Advising

St. Lawrence College; Kingston; On-site; CAD 96,000 - 121,000; Full time

Job summary

St. Lawrence College is seeking a dedicated Manager responsible for leading a team to enhance student retention services, particularly for at-risk and international students. The role includes collaboration with academic staff, implementation of support strategies, and guidance on system improvements. Candidates must have a 4-year degree and significant management experience, as well as expertise in supporting diverse student needs.

Qualifications

• A minimum of 4-Year Degree in Arts, Education, Business, or a related field.
• A minimum of 5 years of progressive work experience in post-secondary education or social services setting.
• Significant management/leadership experience in a post-secondary education or social services setting.

Responsibilities

• Lead a cross-functional team focused on student retention and support.
• Develop and implement student retention services for at-risk and international students.
• Collaborate with academic and registrar staff for accurate monitoring of academic records.

Skills

Leadership

Management

Interpersonal Skills

Communication

Data Analysis

Education

4-Year Degree in Arts, Education, Business, or related field

Tools

PeopleSoft

Job description

POSITION SUMMARY:

The Manager is responsible for leading a cross-functional team, including Academic Advisors and International Student Advisors and is responsible for developing, implementing and maintaining student retention services with a focus on at-risk and international students who require additional resources and supports. Collaborating with other members of the college, such as academic and registrar staff, to ensure academic records, progression, and monitoring is accurate within various systems. This position will be responsible for providing guidance and insights into systems improvements from a staff and student perspective. In collaboration with others, this position will champion retention and student success initiatives for the college

QUALIFICATIONS:

Education and Experience:

A minimum of a 4-Year Degree in Arts, Education, Business, or a related field.

A minimum of 5 years of progressive work experience in post-secondary education or social services

setting.

Other Required Qualifications:

• Significant management/leadership or progressive work experience in a post-secondary education or social services setting.
• Experience working with and supporting post-secondary international students including the connection between academic and immigration pathways.
• Excellent leadership experience and skills to lead and manage change in a post-secondary environment.
• Management and Administrative Experience – including human resources, budgeting, planning, professional development, performance evaluation, statistical analysis and reporting
• Proposal Development – development of government and non-government funding proposals and submissions and related reporting.
• Ability to identify and implement system improvements and upgrades to enhance team efficiency, service delivery and self-service amongst students.
• Advanced knowledge of student/human development theories as they pertain to the post-secondary environment.
• Demonstrated knowledge of academic pathways and commitment to academic excellence and student success including impact on immigration status and pathways.
• A strategic understanding of the challenges, emerging trends, and issues in post-secondary education.
• Understanding of student transitions, including the distinct needs of international students.
• Ability to coordinate complex service delivery models and respond to diverse needs of a variety of key partners.
• Organizational management, project and case management skills as it pertains to organizing an academic advisement team.
• Highly developed human relations and interpersonal skills
• Developed human resource management skills including knowledge of appropriate legislation pertaining to the postsecondary educational environment such as: Ontario Human Rights Code, Freedom of Information and Protection of Privacy Act, CAAT Support Staff Collective Agreement, etc.
• Familiarity with ERP (ex. PeopleSoft).
• Familiarity with the College of Immigration and Citizenship Consultants and associated certifications.
• Strong research, data analysis skills.
• Experience in financial budgeting, management, and reporting.
• Excellent written and verbal communications skills along with highly developed interpersonal skills.

Physical/Work Environment Essential Requirements:

The successful incumbent must have the ability to report to the work location or work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.

SALARY AND TERMS:

Admin Group: Pay Band 11: $96,466 to $120,582 per annum, commensurate on education and experience. In addition to the salary, the position is eligible for pay for performance.

Hours per week: 37.5

Posted Date: June 19, 2025

Closing Date: July 4, 2025 (4:00 p.m.)