Manager â Membership Rewards

American Express; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial services company in Toronto seeks a Manager of Membership Rewards to lead strategies that enhance customer engagement through its loyalty program. This role requires strong analytic skills and experience managing partnerships in the loyalty or rewards space. The ideal candidate will possess a degree in Marketing or a related field and has a proven track record in business analytics and team leadership. This position offers competitive compensation and benefits.

Benefits

Competitive salaries and bonuses

Flexible work arrangements

Comprehensive medical, dental, vision benefits

Career development and training opportunities

Access to wellness centers

Qualifications

• Strong experience in using analytics to derive insights for strategy and execution.
• Ability to motivate, inspire, and coach teams.
• Credit card experience, ideally in loyalty, rewards, or benefits space.
• Experience managing external business partnerships and relationships.
• Proven ability to manage relationships and influence without direct authority.
• Excellent oral and written communication skills.

Responsibilities

• Develop the strategy and approach for the Rewards team's mandate.
• Leverage data and analytics to understand customers.
• Monitor the competitive landscape to identify opportunities.
• Manage external business relationships.
• Drive customer satisfaction and loyalty.
• Prepare annual forecasts and reports.

Skills

Sales Experience

Marketing

Conflict Management

Strategic Planning

Microsoft Publisher

Google Docs

Multichannel Marketing

Salesforce

Education

University degree in Marketing, Business, Commerce, or equivalent

Tools

Basecamp

Smartsheet

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values, and leadership behaviors, along with an unwavering commitment to our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Your voice and ideas matter here; your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Loyalty & Rewards team is focused on increasing customer engagement through our industry-leading loyalty program, Membership Rewards, while balancing program economics.

The Manager of Membership Rewards will be a key member of a dynamic team responsible for business partnership strategy and managing program economics to drive sustainable growth for Amex.

Principal accountabilities include:

1. Developing the strategy and approach for the Rewards team's mandate based on customer preferences, analytics, and program economics management.
2. Leveraging data and analytics to understand and engage new and existing customers throughout the customer lifecycle.
3. Monitoring the competitive landscape and customer feedback to identify opportunities.
4. Managing external business relationships and partnerships to keep our rewards relevant to customer preferences.
5. Driving loyalty spend, customer satisfaction, share of wallet, engagement, and redemption of rewards through relevant capabilities and marketing.
6. Preparing annual forecasts and monthly performance reports of the portfolio.
7. Creating a high-commitment work environment that motivates and encourages achievement through empowerment and development.
8. Aligning with central teams in international and U.S. markets to leverage best practices and capabilities.
9. Building and maintaining relationships with key internal stakeholders such as Finance, Controllership, Legal, Corporate, and Audit teams.
10. Leading a high-performing team.

Minimum Qualifications

• Strong experience in using analytics to derive insights for strategy and execution.
• Ability to motivate, inspire, and coach teams.
• University degree in Marketing, Business, Commerce, or an equivalent combination of education and experience.
• Credit card experience, ideally in loyalty, rewards, or benefits space.
• Experience managing external business partnerships and relationships.
• Progressive experience in analyzing business opportunities, making recommendations, and implementing solutions.
• Proven ability to manage relationships and influence without direct authority.
• Proactive self-starter with a focus on results and speed to market.
• Excellent oral and written communication skills, with experience in proposal development and presentations to senior management.
• Ability to multitask, pay attention to detail, and prioritize in a demanding environment.
• Reputation for personal excellence, creativity, and curiosity.

We support your holistic well-being with benefits such as:

• Competitive salaries and bonuses
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (location-dependent)
• Flexible work arrangements, including hybrid onsite/virtual options
• Generous parental leave policies (location-dependent)
• Access to wellness centers and counseling services (location-dependent)
• Career development and training opportunities

American Express is committed to an inclusive, accessible work environment, treating all applicants and employees with dignity and respect, regardless of age, sex, sexual orientation, gender identity, race, religion, disability, or other protected factors. If you require accommodations due to a disability, please speak with the Recruiter.

Employment is contingent upon successful background verification, as per applicable laws.

Required Experience: Manager

Key Skills: Sales Experience, Marketing, Google Docs, Fundraising, Microsoft Publisher, Conflict Management, Basecamp, Smartsheet, Multichannel Marketing, Salesforce, Strategic Planning

Employment Type: Full-Time

Department / Functional Area: Marketing

Experience: Years

Vacancy: 1