Manager, 4PL Program Operations

Delmar Group; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Program Manager to enhance customer satisfaction through optimized transportation services. In this pivotal role, you will manage global logistics operations, ensuring seamless processes and high-quality solutions. Your expertise will be crucial in building client relationships and driving growth through tailored supply chain strategies. Join a collaborative team that values cultural diversity and empowers employees to make a positive impact. With a focus on innovation and excellence, this opportunity promises a fulfilling career path in a dynamic environment.

Benefits

Comprehensive Benefits package

Fitness reimbursement program

Education Reimbursement Program

Work-life balance

Qualifications

• 8-10 years of experience in Program Management, preferably in Logistics or Supply Chain.
• Proficient in Microsoft Office and able to manage complex projects effectively.

Responsibilities

• Manage transportation services to optimize customer satisfaction and efficiency.
• Lead change management and serve as the primary contact for project activities.

Skills

Program Management

Supply Chain Management

Logistics

Freight Forwarding

Analytical Skills

Communication Skills

Project Management

Education

Bachelor’s Degree

MBA or related field

Tools

Microsoft Office

Windows-based applications

Job description

Delmar International Inc. was established as a family-run customs broker in Montreal, Canada, in 1965. Since then, we have evolved into a global logistics and supply chain management leader. Our team of extraordinary, forward-thinking professionals delivers results and empowers business leaders by gaining an intimate understanding of our clients' requirements and providing exceptional solutions.

As a global company, we embrace cultural diversity and recognize the value of each individual. We offer an environment where collaboration to provide innovative, courteous, and efficient client service is the essence of our culture.

We also aim to empower all our clients and members of the Delmar family to contribute to a greener world and better the communities in which they operate. Lastly, our Education Programs, Employee Volunteerism, and Corporate Philanthropy ensure that our employees have the necessary tools and knowledge to create progressive change.

Mandate:

Reporting to the VP of TradeAid, the Manager, 4PL Program Operations is responsible for managing transportation services to optimize customer satisfaction and process efficiency. This role involves establishing client relationships and managing global transportation services across air, road, and sea freight.

The Program Manager will act as the primary liaison between purchasing, implementation, and management teams, ensuring seamless processes from booking to payment. Additionally, the role includes presenting customized supply chain solutions to potential clients and contributing to the growth of a start-up/scale-up through industry relationship building.

Other responsibilities:

1. Manage all project-related documentation, including project plans, process flows, resource requirements, and business cases.
2. Communicate project progress, facilitate meetings, and ensure deliverables are met, escalating issues when necessary.
3. Lead change management with internal and external stakeholders, taking ownership of processes and confidently challenging where required.
4. Serve as the primary point of contact for all project-related activities and requests.
5. Ensure projects are delivered on time, within budget, and with high-quality solutions.
6. Provide solutions to enhance customer satisfaction and optimize international tools and processes.
7. Build strong relationships with internal teams, external partners, carriers, and customers.
8. Anticipate and proactively address internal and external challenges.
9. Transfer knowledge to relevant internal teams and offer support when needed.
10. Leverage technical expertise to contribute to strategy and business results.
11. Track and report on project financials, including budget vs. actual resource hours and billings.

Requirements:

1. Minimum of 8-10 years of relevant experience in Program Management, preferably related to Supply Chain Management, Logistics, Freight Forwarding, and/or SaaS/technology.
2. Bachelor’s Degree, MBA or related field is preferred.
3. Proficient in Microsoft Office and Windows-based applications.

What You Offer:

1. Proven success in managing projects from initiation to completion.
2. Ability to lead complex projects, ensuring timely delivery, adherence to budgets, and high-quality outcomes.
3. Experience in optimizing transportation services and developing tailored solutions to enhance customer satisfaction and drive growth.
4. Detail-oriented and highly organized with a strong analytical mindset.
5. Excellent written communication skills; other language skills are a plus.
6. Ability to work independently and collaboratively in a team environment.

What We Offer:

1. Equal opportunity employer.
2. Competitive compensation (performance based).
3. Comprehensive Benefits package, including fitness reimbursement program(s).
4. Education Reimbursement Program.
5. Balance between work and home life.