Manager

Folietta; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

Folietta, a new Italian-concept restaurant, seeks a dynamic Manager to create remarkable dining experiences in Vancouver. You will oversee operations, maintain high service standards, drive sales, and lead the front-of-house and back-of-house teams while promoting a positive team culture.

Qualifications

• 2-3 years experience in the restaurant industry.
• Results-driven with a record of success.
• Ability to work varied hours.

Responsibilities

• Oversee daily restaurant operations and staff performance.
• Ensure compliance with sanitation and safety regulations.
• Innovate new strategies to boost sales.

Skills

Interpersonal skills

Conflict resolution

Customer service

Sales driving

Adaptability

Education

Post-secondary degree in business management or hospitality

Tools

POS systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us
Wentworth Hospitality Group proudly includes Tableau Bar Bistro, Homer St. Cafe & Bar, and Maxine’s Cafe & Bar. Our newest venture, Folietta, promises to be a vibrant and engaging neighbourhood gem where guests can enjoy exceptional Italian cuisine in a relaxed atmosphere. If you thrive in a culture dedicated to excellence, inclusivity, and superior guest service, we want you on our team!

Position Summary
As a Manager at Folietta, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.

Position Responsibilities

Front of House

• Coordinate daily Front of the House and Back of the House restaurant operations
• Execution of outstanding food & guest service
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Executes the pre-shifts
• Innovate new ways to capture sales
• Motivate & inspire leadership around sales
• Demonstrate an ‘Anything is Possible’ mindset: dream big and play big
• Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
• Other duties as assigned

People

• Ensure all team members understand and maintain operating standards
• Motivate team members toward next-level guest service
• Address guest concerns, seeking positive resolutions
• Assist to train new hires and encourage continued development for existing employee
• Ensure brand service standards and proper dress code is always intact
• Promote a positive team culture with a "can do" attitude
• Promote a passionate and competitive sales-driven environment
• Demonstrate, promote, and live by our Leadership Values

Place

• Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
• Ensure a safe workplace in compliance with WorkSafe BC

Profit

• Limit promo & Q.S.A. bills
• Find new ways to increase profit
• Find new ways to improve systems & efficiency
• Waste, spillage, portion control
• Achieve Labour budgets every shift
• Bar checks- non alcohol, limes, juice. 86'd product
• Ensure sales forecasts are accurate, realistic, and achieved every shift

Skills & Qualifications

• Education: A post-secondary degree ideally in business management or hospitality
• Experience: 2-3 years prior experience in the restaurant industry
• Ability to work varied hours
• Knowledge about driving sales and meeting financial goals
• Results driven individual with demonstrated record of prior success
• Excellent interpersonal skills with guests and employees
• Conflict resolution skills
• Customer service focus and quality orientated
• Adaptable and flexible
• High energy level, with a tolerance for stressful situations
• Understanding of basic accounting principles and budgets
• Able to successfully coach and manage people
• Driven toward personal development
• Computer Skills: Good knowledge of Word, Excel, Outlook, and POS systems

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Wentworth Hospitality Group (Tableau, Maxine Café & Bar, Homer Street Café) is looking for a dynamic candidates for their new Italian-concept restaurant. Coming soon.

Wentworth Hospitality Group (Tableau, Maxine Café & Bar, Homer Street Café) is looking for a dynamic candidates for their new Italian-concept restaurant. Coming soon.

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