Managed Services Workday Technical Manager - Remote (US or Canada)

Huron; Toronto; Remote; CAD 161,000 - 213,000; Full time

Job summary

A leading global consultancy seeks candidates for a role focused on managing services for clients. This position emphasizes client engagement, operational assistance, and collaboration across teams to foster transformation. Successful candidates will have a strong technical foundation and excellent communication skills, particularly in Workday systems.

Benefits

Comprehensive benefits package

Career advancement opportunities

Collaborative work environment

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong communication and analytical skills essential.
• Experience with technical reporting and Workday integrations favored.

Responsibilities

• Assist in daily operations and client issue resolution.
• Support Workday-managed services team troubleshooting.
• Monitor service performance metrics for improvements.

Skills

Communication

Analytical Skills

Interpersonal Skills

Education

Bachelor’s degree in relevant field

Tools

Notepad++

UltraEdit

Excel

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $170,000
- Total estimated compensation range of $161,000 - $212,500, including annual incentive compensation
- Comprehensive benefits package including medical, dental, and vision coverage, along with wellness programs
- Opportunity for career advancement and growth within the organization
- Collaborative work environment that values innovation and strategic growth
- Engage in meaningful client relationships and contribute to their transformation journey

What to Expect (Job Responsibilities):
- Assist in day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday-managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems

What is Required (Qualifications):
- Bachelor’s degree in a relevant field or equivalent work experience
- Excellent oral and written communication skills, with strong interpersonal abilities
- Strong analytical skills to translate information and requirements into documentation and solution design
- Substantial experience in technical and reporting workstreams during implementations or production support
- Familiarity with databases, reporting tools, and data analysis

How to Stand Out (Preferred Qualifications):
- Current Workday Reporting, Advanced Reporting, Integration, and/or Studio certification
- 4+ years of hands-on experience developing Workday Integrations using technologies such as Web Services (REST and/or SOAP), XML, XSLT, and Workday Cloud Connect
- Experience with reporting tools like Prism, BIRT, dashboards, and embedded analytics
- Strong knowledge of the Workday security model
- Experience with software tools such as Notepad++, UltraEdit, and Excel

#GlobalConsultancy #Workday #CareerOpportunity #CompetitivePay #ClientSatisfaction

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