Managed Services Workday Student Ops Associate - Remote (US OR Canada)

Huron; Toronto; Remote; CAD 90,000 - 125,000; Full time

Job summary

A global consultancy is seeking an experienced candidate for a position supporting Workday Student services. This role involves assisting with client relations, monitoring service performance, and ensuring satisfaction within a collaborative environment. Ideal candidates will possess a Bachelor’s degree and significant experience in Workday, aiming to enhance client operations through innovative solutions.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• Minimum 4 years of experience in Workday Student services or similar roles.
• Proven expertise in incidents and service requests in Workday Student.
• At least one certification in Workday Student support.

Responsibilities

• Assist in day-to-day operations ensuring timely resolution of client issues.
• Prepare and present regular reports on service performance and client satisfaction.
• Monitor service performance metrics and implement improvement strategies.

Skills

Problem-solving

Analytical skills

Communication

Education

Bachelor’s degree in Information Technology, Business Administration, or related field

Tools

Workday Student modules

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $125,000
- Eligible for annual incentive compensation, reflecting a pay-for-performance philosophy
- Comprehensive benefits, including medical, dental, and vision coverage, as well as wellness programs
- Opportunity for career advancement within a dynamic and innovative organization
- Supportive and collaborative work environment with a focus on customer satisfaction
- Chance to make a significant impact by helping clients optimize their ERP systems

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday Student managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Workday Student services or similar roles
- Proven expertise in incidents and service requests related to at least one Workday Student area, such as Student Core or Academic Foundation
- Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving, analytical, and communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of ITIL or other service management frameworks
- Experience working collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service

#GlobalConsultancy #Workday #ERP #CareerOpportunity #CompetitivePay #ClientSatisfaction

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