Managed Services Workday Student Financials Sr. Associate - Remote (US OR Canada)

Huron; Toronto; Remote; CAD 119,000 - 140,000; Full time

Job summary

A global consultancy seeks a professional to support their Workday Student managed services team. The role involves ensuring client satisfaction through service performance management, problem resolution, and operational support, all within a collaborative environment. Ideal candidates will have strong analytical and communication skills, with a focus on delivering exceptional service in a dynamic workplace.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Annual incentive compensation program

Commitment to career growth and professional development

Qualifications

• Minimum 4 years of experience in Oracle HCM services or similar roles.
• Proven expertise in Workday Student Financials.
• At least one certification in Workday Student modules preferred.

Responsibilities

• Assist in day-to-day operations of managed services.
• Provide support to the Workday Student managed services team.
• Monitor service performance metrics and implement strategies for improvement.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

Workday Student Financials

Oracle HCM

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $140,000
- Opportunity to participate in an annual incentive compensation program
- Comprehensive benefits including medical, dental, and vision coverage
- Chance to work with a diverse team and collaborate on innovative projects
- Commitment to career growth and professional development within the organization
- Engage in a dynamic environment focused on strategic growth and transformation

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday Student managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Bachelor's degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Oracle HCM services or similar roles
- Proven expertise and hands-on experience with incidents and service requests related to Workday Student Financials or Student Financial Processes
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Knowledge of ITIL or other service management frameworks
- Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support)
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service

#GlobalConsultancy #Workday #ManagedServices #CareerOpportunity #CompetitivePay #CustomerSatisfaction

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