Managed Services, Presales Solution Architect, Senior Manager - Operate

Deloitte Canada; Toronto; Hybrid; CAD 118,000 - 220,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager in Managed Services, where you'll leverage your extensive experience in presales solution architecture to design innovative solutions that meet client needs. This role involves collaborating with sales teams, developing technical proposals, and delivering compelling presentations that showcase the value of managed services. You'll be part of a dynamic team that thrives on continuous improvement and innovation, ensuring that clients receive top-notch service and support. If you're ready to make an impact and drive change in the managed services industry, this is the opportunity for you!

Benefits

Mental health support benefits

Flexible benefit spending account

38+ days off

Flexible work arrangements

Hybrid work structure

Qualifications

• 10+ years in presales or solution architecture in managed services.
• Strong understanding of cloud computing and IT service management.

Responsibilities

• Collaborate with sales to analyze client requirements and design solutions.
• Create detailed proposals and deliver engaging presentations to clients.

Skills

Presales Solution Architecture

Technical Proposal Development

Client Requirement Analysis

Communication Skills

Problem Solving

Managed Services Concepts

ERP Solutions Delivery

Industry Best Practices

Education

Bachelor's Degree in a related field

Master's Degree in Business or Technology

Tools

SAP

Oracle

Workday

Job description

Managed Services, Presales Solution Architect, Senior Manager - Operate

Date: Apr 1, 2025

Job Type:Permanent
Work Model:Hybrid
Reference code:128955
Primary Location:Toronto, ON
All Available Locations:Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching.

What will your typical day look like?

• Understand Client Requirements: Collaborate with the sales team to gather and analyze client requirements, including business objectives, technical needs, and budget constraints. Conduct thorough discovery sessions to ensure a deep understanding of the client's pain points and desired outcomes.
• Solution Design: Develop innovative and comprehensive managed services solutions that address the client's requirements and align with industry best practices. This includes designing technical architectures, selecting appropriate technologies, and outlining implementation plans.
• Proposal Development: Create detailed technical proposals and statements of work (SOW) that clearly articulate the solution's benefits, features, and implementation approach. Collaborate with the sales team to ensure proposals are tailored to the client's specific needs, including pricing and contract terms.
• Presentation and Demonstration: Deliver persuasive and engaging presentations to clients, showcasing the proposed managed services solution and its value proposition. Conduct product demonstrations and proof-of-concepts to highlight key features and functionalities.
• Technical Expertise: Stay up-to-date with the latest trends, technologies, and best practices in the managed services industry. Act as a subject matter expert, providing guidance to clients on industry standards, security, scalability, and performance considerations.
• Collaboration: Work closely with cross-functional teams, including sales, engineering, and operations, to ensure seamless handover and successful implementation of the proposed solution. Collaborate with project managers to ensure accurate scoping and alignment with client expectations.
• Continuous Improvement: Proactively identify areas for improvement in the solution design and presales process. Provide feedback to product management and engineering teams to enhance the company's managed services offerings.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations.

The Managed Services Presales Solution Architect is responsible for designing and presenting comprehensive solutions to clients in the managed services space. They work closely with the sales team to understand client requirements, develop technical proposals, and deliver compelling presentations to win new business. The Solution Architect also acts as a subject matter expert and trusted advisor, providing guidance to clients on the best practices and technologies for their managed services needs.

Enough about us, let’s talk about you

• Significant experience (10+ years) in presales, solution architecture, or a similar technical role within the managed services industry.
• Must have Delivery experience, preferably delivery SAP/Oracle/Workday or any ERP solutions.
• Must have done Technical upgrade projects and managed cross-vertical teams.
• Strong understanding of Deal financials and pricing strategies.
• Strong knowledge of managed services concepts, including cloud computing, network infrastructure, data center operations, and IT service management.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Demonstrated experience in designing and presenting comprehensive solutions to clients, including the ability to create compelling proposals and deliver persuasive presentations.
• Strong understanding of Finance back-office business processes, Supply Chain and Procurement Processes.
• In-depth understanding of industry best practices and emerging trends in managed services, such as DevOps, automation, and artificial intelligence.
• Strong analytical and problem-solving skills, with the ability to identify client needs and develop innovative solutions.
• Proven ability to work effectively in cross-functional teams and collaborate with stakeholders at all levels of the organization.

Total Rewards

The salary range for this position is $118,000 - $220,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements, and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.