Managed Services Oracle Cloud GL/AP/AR/CM - Sr. Associate - Remote, (US OR Canda)

Huron; Toronto; Remote; CAD 100,000 - 140,000; Full time

Job summary

A global consultancy seeks a managed services professional in Toronto to support Oracle ERP operations. This role involves ensuring client satisfaction and maintaining performance metrics. Candidates need a relevant degree and experience with Oracle services. The position promises a dynamic environment with significant career advancement opportunities.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Opportunity for annual incentive compensation

Strong career advancement potential

Collaborative and supportive work environment

Chance to work with cutting-edge technology

Qualifications

• Minimum 4 years experience in Oracle services or similar roles.
• Proven expertise with General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR).
• Strong knowledge of Oracle ERP modules and functionalities.

Responsibilities

• Assist in the day-to-day managed services operations.
• Support the Oracle ERP team with troubleshooting and problem resolution.
• Monitor service performance metrics for improvements.

Skills

Problem-solving

Analytical skills

Customer-focused mindset

Education

Bachelor’s degree in Information Technology or Business Administration

Tools

Oracle ERP

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $140,000
- Opportunity to participate in an annual incentive compensation program
- Comprehensive benefits including medical, dental, and vision coverage
- Strong potential for career advancement within the managed services department
- Collaborative and supportive work environment
- Chance to work with cutting-edge technology in Oracle ERP systems

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Oracle services or similar roles
- Proven expertise and hands-on experience on incidents and service requests related to General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), or Content Management (CM)
- Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving and analytical skills

How to Stand Out (Preferred Qualifications):
- Knowledge of ITIL or other service management frameworks
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service

#GlobalConsultancy #OracleERP #CareerOpportunity #CompetitivePay #TeamCollaboration

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