Managed Services Oracle Cloud Benefits Manager - Remote (US or Canada)

Huron; Toronto; Remote; USD 140,000 - 170,000; Full time

Job summary

A leading consultancy firm seeks a Managed Services Oracle Cloud Benefits Manager to deliver exceptional support to Oracle Cloud clients. This role involves managing client relationships, ensuring service quality, and coordinating operations within the team. Candidates should have extensive experience with Oracle Cloud HCM and strong problem-solving abilities. The position offers a competitive salary and participation in various benefits and incentive programs.

Benefits

Medical, dental, and vision coverage

Annual incentive compensation program

Wellness programs

Qualifications

• Minimum of 10 years of experience in Oracle Cloud Benefits services or similar roles.
• At least one certification (level 2 support) in Oracle HCM or ERP modules.
• Ability to work collaboratively in a team environment.

Responsibilities

• Assist in day-to-day operations of managed services and resolve client issues.
• Maintain strong client relationships and monitor service performance metrics.
• Prepare and present regular reports on service performance and client satisfaction.

Skills

Problem-solving

Analytical skills

Customer-focused mindset

Interpersonal skills

Organizational skills

Time management skills

Education

Bachelor’s degree in Information Technology, Business Administration, or related field

Tools

Oracle HCM

ITIL

Job description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

The Managed Services Oracle Cloud Benefits Manager contribute to the delivery of managed services for our Oracle Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional service quality. The ideal candidate should possess a strong understanding of Oracle Cloud HCM, demonstrate strong problem-solving abilities, and exhibit a commitment to customer satisfaction.

Key Responsibilities:

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.

• Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.

• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.

• Monitor service performance metrics and assist in implementing strategies for continuous improvement.

• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.

• Stay up-to-date with the latest Oracle updates and industry trends to provide informed support to clients.

• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.

• Prepare and present regular reports on service performance and client satisfaction to senior team members.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

• Minimum of 10 years of experience in Oracle Cloud Benefitsservices or similar roles.

• Good knowledge of Oracle HCM or ERP modules and functionalities, with at least one certification (level 2 support).

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment.

• Strong organizational and time management skills.

• Customer-focused mindset with a commitment to delivering high-quality service.

• Knowledge of ITIL or other service management frameworks.

The Managed Services Manager plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department. This role requires strong leadership skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.

The estimated base salary for this job is $140,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $161,000 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level Manager Country United States of America