Managed Services Customer Success Manager - Canada

Vodafone; Toronto; On-site; CAD 115,000 - 140,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to be the primary contact for clients, driving satisfaction and engagement with managed services. This role entails onboarding clients, managing relationships, monitoring performance, and resolving issues effectively. The ideal candidate has a background in customer success, excel in communication, and is proficient in Oracle or Workday software.

Benefits

Medical, dental, and vision coverage

Annual incentive compensation program

Wellness programs

Qualifications

• 3+ years in customer success or account management.
• Experience in digital managed services for Oracle or Workday preferred.
• ITIL methodology certification preferred.

Responsibilities

• Guide new clients through the onboarding process.
• Build and maintain strong client relationships.
• Regularly review client performance metrics.

Skills

Excellent communication

Problem-solving

Client management

Proficiency in Oracle or Workday

Customer-centric mindset

Education

Bachelor's degree in business, IT, or related field

Job description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring they derive maximum value from our digital managed services. You will work closely with clients to understand their needs, provide tailored solutions, and foster long-term relationships. You will also work closely with delivery teams and Service Delivery Managers to ensure that clients requests are being addressed correctly and diligently.

Key Responsibilities:

• Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services.
• Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their business objectives and providing strategic guidance.
• Performance Monitoring: Regularly review client performance metrics and provide insights to help clients achieve their goals.
• Issue Resolution: Act as the main point of contact for client issues, ensuring timely resolution and satisfaction.
• Feedback Loop: Gather client feedback and work with internal teams to improve our services and address client needs.
• Renewals and Upsells: Identify opportunities for service renewals and upsells, contributing to revenue growth.

Qualifications and Skills:

• Experience: 3+ years in customer success, account management, or a related field, preferably in digital managed services for Oracle or Workday software.
• Education: Bachelor's degree in business, IT, or a related field.
• Skills:
  
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to manage multiple clients and projects simultaneously.
  • Proficiency in Oracle or Workday software.
  • ITIL methodology certification (preferred)
• Attributes:
  
  • Customer-centric mindset.
  • Proactive and results-oriented.
  • Ability to work independently and as part of a team.

**Strong preference for Pacific Time Zone as primary working hours

The Managed Services Customer Success Manager plays a crucial role in ensuring the successful partnership of managed services with clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department. This role requires strong leadership skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.

The estimated base salary for this job is $115,000 - $140,000 CAD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $128,800 - $165,200 CAD. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level
Senior Associate

Country
Canada