Managed Services Associate Analyst

About the Role

Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.).

Your Impact

1. Assists customer installation, implementation and redeployment plans for account team review.
2. Tracks and reports project issues risks.
3. Collects all information for invoice generation and monthly data relative to contractual requirements.
4. Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
5. Identifies end-user training opportunities and advises account or solutions integration team of those needs.
6. 100% customer satisfaction.
7. Provides suggestions and solutions regarding adjustments to the fleet in order to optimize the client environment.
8. Obtains basic knowledge of all EMSD offered solutions and products through training.

About You: The Skills & Expertise You Bring

- Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Experience in Managed Print Services.
- Intermediate Excel and Microsoft Office skills.
- May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs. May require the transport of devices.
- Must be able to multitask, balance workload and follow up.
- Analytical and organizational skills.
- Must be detail orientated.
- Comfortable communicating to both internal and external audiences.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.