Managed Platform Assurance Analyst

Brinqa; Nova Scotia; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A cyber risk management provider is seeking a Managed Platform Assurance Analyst to join their Cloud Operations team in Canada. This role involves monitoring client environments, analyzing performance, and ensuring platform stability. Candidates should have 2+ years of experience in SaaS operations with strong analytical skills and familiarity with tools like Grafana and Jira. The role requires effective communication and a customer-centric approach. It's an exciting opportunity to help enhance customer confidence and operational excellence.

Qualifications

• 2+ years of experience in SaaS operations, platform assurance, or technical support.
• Strong analytical and problem-solving skills with a customer-centric mindset.
• Effective communicator with experience handling client communications.

Responsibilities

• Monitor the performance and availability of client environments.
• Identify, investigate, and respond to service degradations.
• Generate and deliver recurring performance reports.
• Collaborate cross-functionally for issue resolution.

Skills

SaaS operations

Platform assurance

Technical support

Google Cloud

Analyzing trends

Client communications

Problem-solving

Tools

Grafana

Jira

Slack

Confluence

Job description

Overview

Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation. With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts.

We are seeking a Managed Platform Assurance Analyst to join our Cloud Operations team, responsible for ensuring the ongoing health and performance of client instances in our cloud-hosted enterprise application through monitoring, analysis, alerting, and collaboration. This role focuses on proactive monitoring, incident response, and performance optimization to deliver a reliable and seamless customer experience.

The Managed Platform Assurance Analyst plays a crucial role in ensuring Brinqa’s enterprise customers experience optimal application performance and platform stability. This role involves continuous monitoring of client environments, proactive identification and resolution of issues, and delivery of insightful reports that drive client confidence and operational excellence.

What you will do

• Monitor the performance and availability of client environments.
• Identify, investigate, and respond to service degradations, outages, or failures.
• Generate and deliver recurring performance, health, and SLA reports.
• Act as a liaison for operational updates and analytics-driven recommendations.
• Collaborate cross-functionally for issue resolution and client communication.
• Conduct daily and weekly application health checks.
• Triage alerts and incidents, escalating where necessary.
• Communicate with clients regarding outages, updates, maintenance, and improvements.
• Track SLAs and ensure compliance reporting is up to date.
• Analyze usage trends to provide actionable insights.
• Offer recommendations based on analytics and observed platform behaviors.

What you’ll need

• 2+ years of experience in SaaS operations, platform assurance, or technical support.
• Google Cloud experience preferred.
• Familiarity with observability tools like Grafana and enterprise monitoring workflows.
• Strong analytical and troubleshooting skills.
• Effective communicator with experience handling client communications.
• Knowledge of platform deployment architectures and configuration management is a plus.
• Experience with tools such as Jira, Slack, and Confluence preferred.
• Strong analytical and problem-solving skills with a customer-centric mindset.

Eligibility

Applicants must be authorized to work for ANY employer in Canada. We are unable to sponsor or take over sponsorship of an employment Visa or Work Permit at this time.

EEO

We’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.