Malta Service Delivery Manager – Dynamics 365, Relocation

Black Pen Recruitment; Ottawa; On-site; CAD 96,000 - 144,000; Full time

Benefits offered by this job

Relocation package

Onboarding support

Career development opportunities

Job summary

A leading recruitment agency is seeking an experienced Service Delivery Manager to join a reputable company in Malta. The role requires a minimum of 7 years in service delivery management within IT Support/Managed Services, with a strong focus on customer relationships and problem-solving skills. This position offers a relocation package, and an opportunity to develop within a supportive environment. Ideal candidates will be ITIL certified and possess excellent communication abilities.

Qualifications

• Minimum of 7 years’ service delivery management experience within IT Support/Managed Services.
• Strong customer focus and ability to communicate effectively with all levels.
• Proven problem-solving skills and experience leading teams.

Responsibilities

• End to end ownership of customer service contracts.
• Build relationships to ensure contract renewals.
• Manage financial elements of service contracts.

Skills

Service delivery management experience

Good communication skills

Problem-solving skills

Commercial acumen

Organised and delivery focused

ITIL certification

Job description

A leading recruitment agency is seeking an experienced Service Delivery Manager to join a reputable company in Malta. The role requires a minimum of 7 years in service delivery management within IT Support/Managed Services, with a strong focus on customer relationships and problem-solving skills. This position offers a relocation package, and an opportunity to develop within a supportive environment. Ideal candidates will be ITIL certified and possess excellent communication abilities.