Mall Store Sales Associate (Endy Sherway Gardens)

Sleep Country; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

Sleep Country Canada is looking for a Sales Associate to join its team at Sherway Gardens. This role involves engaging customers, providing best-in-class service, and contributing to a vibrant store environment. The company offers a competitive salary structure with no commission caps, extensive benefits, and a commitment to diversity and inclusion.

Benefits

Full medical and dental benefits

Monetary bonuses and sales contests

Annual Wellness Credit of up to $250

Tuition Reimbursement Program

Associate Discount Program

Qualifications

• Ideally have 1-3 years of experience in Sales or Retail.
• Willingness to commit to continuous education.
• Knowledgeable in Mac and Google Suite systems.

Responsibilities

• Engage with customers to identify needs and promote products.
• Ensure store is visually appealing and well-stocked.
• Process sales orders efficiently via POS.

Skills

Customer focus

Critical thinking

Positive attitude

Education

1-3 years of experience in Sales, Retail and/or Customer Service

Tools

Zendesk

Google Suite

Shopify

Job description

Join Endy's inaugural retail experience at Sherway Gardens. This collaboration between Endy and Sleep Country Canada capitalizes on the in-store techniques and expertise that SCC have fine-tuned and perfected over the last 30 years combined with Endy's product assortment, innovative brand and customer following.

Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada's largest direct online-only mattress stores. The brand's mission to help all Canadians get a better night's sleep extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.

In this role you will :

• Engage with customers to identify their needs and wants, promote our quality products and service offerings
• Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
• Work together as part of the Sales team to exceed goals and expectations
• Represent both the Sleep Country and Endy brand with best-in-class customer experience, helping customers with their inquiries
• Efficiently process sales orders via tablet or point of sale
• Capture email addresses, customer insights and product experiences to report back to the team

The Qualifications and Experience we like to see :

• Ideally have 1- 3 years of experience in Sales, Retail and / or Customer Service, this is considered an asset and not mandatory as we will invest in the right person
• A positive, optimistic attitude and a strong customer focus
• Be ambitious and willing to commit to continuous education and learning
• Critical thinking skills and the ability tackle problems on your own
• Knowledgeable in Mac and Google Suite systems
• Zendesk or other help desk system knowledge is an asset
• Familiarity with Shopify or online store management systems is an asset
• Available to work days, evenings and weekends

Why members of our Sales team love working at Sleep Country Canada / Dormez-vous? :

• This full-time industry leading role, with Base Salary and Commission, will motivate and empower you to go above and beyond to make a difference in the lives of our customers and become a true Sleep Expert
• Diverse and inclusive work environment
• No caps on Commission
• Monetary bonuses and sales contests
• We will invest in you and provide extensive sales training on our products and services
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products / services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world's best sleep products
• Maternity / Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

• At SCC / DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

At Sleep Country Canada / Dormez-vous? (SCC / DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's.

Guided by our values - We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence - we are building on our 30-year foundation of taking care of each other and our customers' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada's leading sleep partner.

We're looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.

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