Mako Product Specialist

Stryker Group; Hamilton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Mako Product Specialist to provide exceptional clinical support and training to surgeons and operating room staff. In this field-based role, you will be instrumental in enhancing the Joint Replacement business unit by delivering education, conducting in-services, and offering technical assistance during surgical procedures. Your expertise will not only help in improving product performance but also in building strong relationships with key medical professionals. If you are passionate about medical technology and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 2+ years of work experience in product support or medical devices.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Provide clinical product support and training to surgeons and OR staff.
• Assist with pre-operative planning and ensure precision in procedures.

Skills

Presentation Skills

Interpersonal Communication

Analytical Skills

Problem-Solving Skills

Persuasiveness

Education

University Degree

Degree in Biomedical, Mechanical, or Electrical Engineering

Degree in Kinesthetics, Biology, or other Science-related fields

Tools

Proprietary Software

Job description

Work Flexibility: Field-based

As a Mako Product Specialist at Stryker, you will be responsible for providing clinical product support to all end users, providing on-site guidance, and providing assistance during surgical procedures. You will also conduct trainings, ongoing in-services, and deliver customer education to your assigned accounts. In addition, this role provides feedback on product design to improve performance and customer satisfaction, so we can continue to grow the Joint Replacement business unit.

What you will do

• Provide surgeons and operating room staff with training and Clinical/Technical support in operating the company's robotic arm (MAKO) applications, associated equipment, and instruments to ensure ideal placement and precision.
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System. Assist surgeons in preoperative implant planning, implant sizing, and positioning.
• Provide complete reports and associated metrics to management, direct supervisor, and the company's regulatory department detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements.
• Maintains and controls local consigned equipment, instruments, implant,s and disposables inventories, processes sales orders and provides forecast input to Marketing
• Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
• Solve product problems for customers in an expeditious manner
• Provide case coverage at unassigned accounts
• Actively discuss the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts
• Collaborate with Sales Representatives and Marketing to increase public awareness.

What you need

Required

• University degree
• 2+ years of work experience

Preferred

• A degree in Biomedical, Mechanical, or Electrical Engineering is preferred; degrees in Kinesthetics, Biology, or other Science-related fields are also encouraged.
• 2+ years of product support, medical device, or marketing experience preferred
• Excellent presentation and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to be persuasive in the absence of organizational authority

Travel Percentage: 20%