Make Ready Assistant Manager

NHS; Edmonton; On-site; GBP 34,000 - 42,000; Full time

Job summary

A leading healthcare organization is seeking a Make Ready Team Manager to oversee operational delivery and manage a team within the make ready department. The role involves ensuring compliance with standards, managing projects, and providing leadership to improve service delivery across the sector.

Qualifications

• Experience working with sector managers in pressured situations.
• Significant experience managing operational delivery and projects.
• People management skills with experience leading a team.

Responsibilities

• Supervise operational delivery of Make Ready services.
• Manage compliance and service delivery information.
• Lead team objectives and staff appraisals.

Skills

Organizational skills

Analytical skills

Time management

Education

Relevant management degree or equivalent experience

Job description

The post holder for this role will be responsible for supporting and assisting the Sector Manager to manage the make ready teams across the sector. They will help to oversee the delivery customer focused and time critical services in support of front line clinical service throughout their respective sector footprint.

They will supervise the operational delivery of Make Ready within their respective sector driving improvements and supporting staff in accordance with Trust values and behaviours.

The purpose of this role is to lead and manage the make ready sector team for the make ready department; including leading on statutory compliance and supporting the senior managers to ensuring the provision of an efficient and effective make ready services delivery.

Under the direction of the sector manager the post holder will cascade objectives to their team via appraisals, setting goals that need to be achieved and undertaking continuous review of compliance against objectives and Key Performance Indices for their team to meet the strategic plan and goals.

The post holder will follow plans to ensure that operational vehicles are checked, cleaned and stocked and are correctly located for start of shift in accordance with all standards and procedures.

Main duties of the job

The post holder will hold responsibility for management, collection, collation, analysis and presentation of compliance and make ready service delivery information and data. Works including CQC framework , IPC standards, heath and safety responsibility , Datix investigation , statutory training are completed in time and in accordance with the policy , legislation and regulation requirements.

Manage projects works up to the value of £1m, including assiting the sector manager managing the budget, full programme of works, from start to completion and within the agreed budget.

Attend group meetings in relation to significant make ready issues on behalf of the department.

Attend ADO's sector meetings in relation to significant make ready service delivery issues on behalf of make ready

To provide effective professional project and services delivery coordination and administration support. The post holder will assist senior manager / sector Managers with their duties and the overall team as required to ensure the effective delivery of the services .

Work with key stakeholders to develop requirements for make ready , and liaise with relevant departments to ensure delivery against agreed expectations

Lead on matters pertaining to Freedom of Information requests for make ready and liaise with the team as required to meet the required deadline for submission.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job responsibilities

To ensure that process and procedures are followed ensuring that sufficient vehicles are available, cleaned, checked and equipped to meet operational plans and undertake real- time interventions to resolve issues in areas that may be underperforming.

Adherence of team to all standards including IPC and H&S

Ensuring correct usage of CAMS (central asset management system) and identification of issues.

Review of performance by hub and team identifying and addressing issues to ensure consistency of standards.

Mobile to visit allocated hubs and support across London for which a vehicle will be provided.

To undertake and managed both Incident investigations and responding to complaints using multiple sources of information according to Trust policy and procedure.

Maintain and manage access control of high value equipments and the appropriate stock levels to meet requirements of operational crews to ensure each vehicles are fully equipped and meet the patients service standards , also being responsible for consumables stock at

the hub and sector level and meet the budgetary constraints.

Responsible for the logistic and distribution as well as replenishment of ambulance stations to adequate stocks level within the hubs and sectors. Monitors stock levels and ensure CAMS system are used to orders the equipments and consumables stocks .

The post holder will be expected, along with the sector manger, to provide visible leadership to their teams.

Working with the LAS scheduling department to identify any gaps in staffing and support in moving staff to ensure appropriate cover and delivery.

The post holder will support in the delivery of training including statutory, mandatory and operational training.

The post holder will have line management responsibility for a team of staff who will often be at remote locations and will need to ensure effective communication and oversight.

Their ultimate aim is to ensure that essential equipment for clinical responders across the Trust is in the right place and the right time.

Working with the sector manager to agree objectives and undertake continuous review of compliance against objectives and Key Performance Indices for team to meet strategic plan and goals. Including carrying out staff appraisals.

The post holder will carry out return to work interviews, long term absence meetings and attendance discussions in line with trust policies and procedures.

The post holder will undertake investigations as required and for which support will be provided.

Person Specification

Qualifications

• Hold a relevant management degree or equivalent experience
• Full driving licence including C1 categorisation

Experience

• Experience Working with sector managers and senior managers in pressured situations
• Significant experience of managing operational delivery , projects and delivering change which impacts across multiple directorates
• People proficient management skills with experience of leading a team conducting a range of tasks
• Experience of working within an ambulance service environment

Knowledge

• Ability to deliver deadlines through effective time management skills; including ability to prioritise work and manage distractions and conflicting demands
• An understanding of Make Ready process
• Good troubleshooting and analytical skills

Skills

• Excellent organizational skills including a methodical approach to planning and scheduling

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Edmonton and Isleworth Ambulance stations

£34,521 to £41,956 a yearPer annum (HCAS dependent on location)

Contract

Permanent

Working pattern

Full-time

Reference number

308-CORP-3041

Job locations

Edmonton and Isleworth Ambulance stations