Major Case Adjuster / Executive General Adjuster

Travelers; Fredericton; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading company is looking for a Property Claims professional to direct complex claims with responsibility for quality assurance, technical support, and file management. This role requires excellent communication, negotiation skills, and strong leadership attributes. The ideal candidate will manage high-value claims, support business partners, and contribute to operational excellence in a fast-paced environment.

Benefits

Health Insurance from first day of employment

Retirement plan with contributions

20 days Paid Time Off (PTO) annually

Wellness Program with counseling services

Volunteer Encouragement and matching gifts

Qualifications

• Must be technically proficient in coverage, claim file management, investigation, and loss adjustment.
• Must have a valid driver's license.

Responsibilities

• Ensure file quality for complex claims.
• Investigate and manage selected losses.
• Participate in quality management reviews and training.

Skills

Proficient oral and written communication skills

Leadership skills

Technology Skills

Exceptional negotiation skills

Attention to detail

Strong decision making and time management

Conflict management

Education

University degree or College diploma

Adjusters license (required as per provincial statutes)

AIC and CPCU (a plus)

Tools

Microsoft Word

Excel

Xactimate

Job description

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Category

Claim

Target Openings

What Is the Opportunity?

Under limited supervision, this position is responsible for directing the most complex Property claims. Superior technical skills are required to ensure that the highest level of quality is achieved on an every claim basis. Providing superior technical and operational support to the Business Insurance Major Case Lead and other property Claim Professionals to drive file quality. Be available to assist in responding to catastrophes. This job does not manage others.

What Will You Do?

• Responsible and accountable for providing and ensuring file quality on an larger more complex file basis (verification, loss adjustment, file documentation) through technical assistance and mentoring of property Claim staff.
• Investigate and Direct handle selected losses.
• Co-adjust Business Insurance Property losses with an anticipated exposure in excess of $500,000.
• Manage selected losses assigned to independent adjusters.
• Manage selected litigated files.
• Complete self-reviews on files handled by Claim staff.
• Participate on Annual Quality Management Review Team.
• Coordinate / Participate in Property Training and Development Programs.
• Major Case Unit CAT Management to include triaging severity losses, maintaining log and handling / co-adjusting certain claims.
• Participate on Large Loss Conference Calls with our Business Insurance Partners.
• Ensure that all Large Loss Reports are professionally completed when published. This includes, but is not limited to accurately reflecting the content of the report, gross and net exposures at the time of submission, etc.
• Support business partners as needed.
• This position requires the individual to access and inspect all areas of a structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• University degree or College diploma or equivalent combination of education and experience preferred.
• Proficient oral and written communication skills.
• Leadership skills; organization, planning, analytical, supervision, etc.
• Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word / Excel and Xactimate.
• Exceptional negotiation skills a must.
• Attention to detail, strong communication skills, constructively manage conflict and able to make decisions.
• Strong decision making and time management skills
• Strong conflict management
• Drive the information advantage including data integrity, use of MI and utilization of technology and tools.
• An adjusters license may be required pursuant to applicable provincial statutes.
• Valid Drivers license required.
• AIC and CPCU a plus

What is a Must Have?

• Must be technically proficient in the areas of coverage, claim file management, investigation, damage verification and loss adjustment.

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement : Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.