Maitre D

Germain Hôtels; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A premium hotel group in Ottawa is seeking an experienced Maitre D to oversee front of house operations, ensuring guest satisfaction and coaching service staff. The ideal candidate is passionate about customer service, has strong leadership skills, and can effectively plan and organize events. You will be responsible for maintaining quality standards, managing reservations, and promoting food and beverage initiatives. This role offers competitive benefits and opportunities for career growth.

Benefits

Group insurance support for full-time employees

Promotional rates for hotel properties

Access to hotel gym

Employee referral program

Employee Assistance Program

Qualifications

• Proven ability to plan and organize events effectively.
• Experience in a role with direct personnel supervision is an asset.
• Knowledge of food hygiene, safety, and current licensing/employment laws.

Responsibilities

• Oversee and coordinate service staff in the restaurant, bar, and room service.
• Ensure guest satisfaction through exceptional service delivery.
• Coach, mentor, and train team members.
• Manage individual and group reservations.
• Plan and execute food and beverage events.

Skills

Problem solving

Leadership

Interpersonal skills

Public relations

Time management

Bilingual (English/French)

Job description

Energetic and passionate about customer service, the ideal candidate has a knack for problem solving and strong leadership skills!

Reporting to the Food & Beverage Manager, the Maitre D will coordinate all front of house food and beverage operations including meeting spaces, bar, restaurant, and room service, ensuring they meet the standards of the Group.

YOUR ROLE

• Oversee and coordinate service staff in the restaurant, bar, meeting spaces, and room service
• Ensure guest satisfaction through exceptional service delivery and attention to detail
• Coach, mentor, and train team members in accordance with Groupe Germain service standards
• Provide daily support and guidance to the service team, fostering a positive and professional work environment
• Uphold quality standards in food and beverage service, presentation, and guest interactions
• Manage individual and group reservations in collaboration with relevant departments
• Implement sales strategies and promotional initiatives in conjunction with marketing
• Plan and execute food and beverage events, including promotions and special functions

YOUR PROFILE

• Proven ability to plan and organize events effectively, with an acute sense of time management and attention to detail
• Assertive, professional, and positive with proven ability to develop and lead in a team environment
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality
• Public relations skills (able to animate the restaurant) and generosity
• Experience in a role with direct personnel supervision is an asset
• Knowledge of food hygiene, safety, and current licensing/employment laws
• Excellent written and oral communication skills
• Bilingualism (English / French) is an asset

WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full-time employees
• Promotional rate to discover Germain Hôtels properties across Canada
• Opportunities to develop your career within a growing company across Canada
• Access to the hotel gym
• Employee referral program
• Employee Assistance Program for team members and their families