Maintenance Technician

UNAVAILABLE; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading global communications company is seeking a Maintenance Technician to support facilities management. You will conduct facility inspections, supervise vendors, and manage office appearances. The ideal candidate has at least 2 years of relevant experience and excels in organizational and communication skills. This position is based in Toronto, Ontario and requires flexibility in working hours.

Qualifications

• 2+ years of related experience.
• Excellent organizational, customer service, and communication skills.
• Enthusiastic and creative team player with a strong drive to create a positive work environment.
• Demonstrate ability to communicate effectively, both written and verbally.

Responsibilities

• Support facility in maintaining office appearance and general areas.
• Conduct weekly/monthly facility inspections.
• Respond to after-hours emergencies as required.
• Monitor contractor performance and service levels.

Skills

Organizational skills

Customer service skills

Communication skills

Ability to multi-task

Job description

Company Description

Company overview and services provided by Publicis Groupe (EEO statements and legal notices omitted for brevity in job content). Publicis Groupe is the largest Communications Group worldwide and the leader in Digital and Interactive Communications. Publicis has activities spanning 108 countries on five continents and employs approximately 72,000 professionals worldwide. Publicis Groupe offers local and international clients a complete range of communication services through the nearly 1,400 agencies across our four global networks, including:

Publicis Re:Sources

Re:Sources is the shared services provider of Publicis Groupe, delivering a suite of multi-tenant managed and professional services to Publicis Groupe agencies worldwide, in support of key Groupe business operations. Those operations include: Information Technology & Technology Solutions, Finance, Legal, Procurement, Real Estate, Insurance and other services to our business units.

Job Description

Responsible for supporting Publicis Groupe Agencies, assisting in the daily management of assigned facilities. The Maintenance Technician will monitor vendors for performance adherence, ensure safety and security policies are followed, and perform weekly facility inspection tours. Supervise projects, office moves and other company events as required. Facility Coordinator will work independently at times with various business units to maintain an work environment that meets occupants’ expectations, operational requirements and Groupe standards.

Responsibilities

Facility Management Support

Supports facility in maintaining the appearance of the office, general areas, meeting rooms, collaboration areas, anchor points, locker facilities, etc.

Assists in sending/receiving mail and packages

Responds to employee inquiries; provide information, resolve problems and as necessary escalate to Facility Director

Receive work orders from employees and place service calls to vendors to resolve issues and verify issues/repairs are resolved satisfactorily.

Interacts with contracted vendors, facility management and

Works independently, participates in projects, company events and facility related program

Utilizes Groupe applications that are used to support facilities functions (seat reservations, occupancy database, ticketing system, visitor management systems, etc.)

Perform other duties as assigned

Conduct ad hoc repairs as required

Infrastructure Support

Conducts weekly/monthly facility inspections to identify potential issues and ensures all mechanical systems are functioning properly.

Reports malfunctions and assists in scheduling repairs as

Supports annual audits and inspections and preventative maintenance

Maintains all compliance codes, provides input for monthly

Maintains facility recycling programs, shredding operations, copy and conference rooms

Coordinates and schedules employee/team reconfigurations or

Interfaces with agency staff, other Re:Sources departments and third-party vendors

Assists and supports build-out

Safety

Responds to after-hours emergencies as required

Performs weekly/monthly safety

Assists in 911 emergency calls

Reports all safety issues to management and takes corrective

Vendor Management

Interfaces with contracted vendors to ensure service levels are maintained and policy adherences. Maintenance Technician will coordinate schedules, service calls and validate work order completions for invoice payment

Monitors contractor performance, addresses quality/workmanship issues and reports any

Inventory Tracking

Tracks, maintains, and orders consumable items including coffee supplies, office supplies, janitorial supplies, replacement bulbs and other facility related Documents delivery of items, monitors backorders, validates invoice for payment approvals by management.

Maintains furniture in good state of repair per office

Performs all other duties as required.

Qualifications

2+ years of related

Excellent organizational, customer service, and communication skills

Ability to work with a wide variety of internal and external groups

Basic office skills, creating reports, filling out forms, tracking invoices/work orders

Experience working in a rapid and complex changing

Passionate about providing outstanding customer

Enthusiastic and creative team player with a strong drive to create a positive work

Demonstrate ability to multi-task and manage multiple, diverse tasks

High degree of energy, motivation and dedication to quality and

Demonstrate ability to communicate effectively, both written and verbally, with clients, staff, and other internal and external office visitors.

Demonstrate ability to collaborate effectively at all levels and

Ability to maintain confidentiality.

Additional Information

Work Schedule

• Core work hours are Monday through Friday, 9:00 AM-5:00 PM. Must also be flexible and be available to work non-standard business hours upon request or as needed
• Must be available via cell phone for VIP support

Travel

• Local travel between sites may be required
• Occasional travel to sites outside the local area may be required

Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Re:Sources USA is an Equal Opportunity / Affirmative Action employer. All qualified applicants to Re:Sources USA will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.