Maintenance Manager

IDM Hospitality Management; Richmond; On-site; CAD 90,000 - 124,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

Paid time off

401(k) match

Hotel discounts nationwide

Disability insurance

Employee assistance program

Life insurance

Job summary

IDM Hospitality is seeking a Maintenance Manager for the Eagle Harbor Inn in Door County, Wisconsin. You will oversee the day-to-day hotel engineering operations, including refrigeration, heating, plumbing, HVAC, and preventive maintenance, ensuring compliance with standards and budget adherence.

You will supervise and mentor the maintenance team, respond to requests, and interact with guests to resolve issues, including after-hours on-call coverage.

Qualifications

• 4 years hands-on experience in commercial property or residential maintenance
• HVAC experience required
• 2-year degree from an accredited institution desired
• Pool operator experience desired but not required

Responsibilities

• Perform the duties of maintenance associates as needed
• Respond to maintenance requests and work orders in an expedient, professional manner
• Interact with guests to ensure satisfaction; handle problem escalation as necessary
• Train, mentor, counsel and discipline when required
• After hours on-call availability if an issue arises; available nights and weekends
• Seek continual improvement for the department and hotel
• Monitor the hotel's electrical, plumbing, mechanical, pool, lighting, and HVAC systems
• Maintain hotel shuttle (as appropriate to the hotel) in good working condition
• Inspect hotel for signs of necessary preventative maintenance; monitor usable life of all furniture, fixtures and equipment to ensure maximum efficiency and to plan for capital purchases
• Manage HVAC, elevator, landscape and other service contractors, including monitoring and negotiating contract agreements as necessary
• Order tools, parts and materials; manages inventory
• Respond or perform duties of a groundskeeper including snow removal
• Maintain all maintenance records and accurate tracking of expenses, both costs and capital items; prepares annual maintenance budget
• Ensure hotel compliance with all municipal, provincial and federal regulations relating to operational functions, fire and safety programs
• Responsible for all emergency services; maintain an emergency plan for systems back up
• Conduct loss prevention inspections as needed and ensures timely follow-up to required improvements
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws
• Responsible for conducting new hire safety orientations and facilitating monthly safety topics

Skills

Team supervision

HVAC experience

Maintenance planning

Education

Two-year degree

Job description

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states.

Come join our team as Maintenance Manager at the beautiful Eagle Harbor Inn in Door County, Wisconsin!

SUMMARY SCOPE OF ROLE

The Maintenance Manager is responsible for the day-to-day operations of the hotel engineering department, attaining hotel and departmental goals, and adhering to company standards. Supervises, develops and maintains ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, HVAC units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.

MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS

4 years hands on experience in commercial property and/or residential maintenance operations required

Previous HVAC experience required

Previous pool operator experience desired but not required

2-year relevant degree from an accredited institution desired

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Perform the duties of maintenance associates as needed
• Respond to maintenance requests and work orders in an expedient, professional manner
• Interact with guests to ensure satisfaction; handle problem escalation as necessary
• Train, mentor, counsel and discipline when required
• After hours on-call availability if an issue arises; available nights and weekends
• Seek continual improvement for the department and hotel
• Monitor the hotel's electrical, plumbing, mechanical, pool, lighting, and HVAC systems
• Maintain hotel shuttle (as appropriate to the hotel) in good working condition
• Inspect hotel for signs of necessary preventative maintenance; monitor usable life of all furniture, fixtures and equipment to ensure maximum efficiency and to plan for capital purchases
• Manage HVAC, elevator, landscape and other service contractors, including monitoring and negotiating contract agreements as necessary
• Order tools, parts and materials; manages inventory
• Respond or perform duties of a groundskeeper including snow removal
• Maintain all maintenance records and accurate tracking of expenses, both costs and capital items; prepares annual maintenance budget
• Ensure hotel compliance with all municipal, provincial and federal regulations relating to operational functions, fire and safety programs
• Responsible for all emergency services; maintain an emergency plan for systems back up
• Conduct loss prevention inspections as needed and ensures timely follow-up to required improvements
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws
• Responsible for conducting new hire safety orientations and facilitating monthly safety topics

KEYS TO SUCCESS IN THIS ROLE INCLUDE

• Technical certifications in electrical, plumbing, HVAC or other related fields are a plus
• Demonstrated skills in supervising a team
• Comfort with Microsoft Office Suite

SUPERVISORY RESPONSIBILITIES

The Maintenance Supervisor reports directly to the General Manager and/or Rooms Division Manager, and has limited scope of supervisory responsibilities based on function of position.

PHYSICAL REQUIREMENTS

Ability to lift to 75lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend.

TRAVEL REQUIREMENTS

Limited travel including by car, may be required due to business operations

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

WHAT CAN YOU LOOK FORWARD TO?

• Health, Dental and Vision plan
• Paid time off
• 401(k) retirement plan with company match
• Hotel room discounts nationwide
• Disability insurance
• Employee assistance program
• Life insurance

Schedule May Include:

• Day shift
• Holidays
• Monday to Friday
• Night shift

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.