Maintenance Enforcement Officer

Government of Northwest Territories; Yellowknife; On-site; CAD 107,000 - 127,000; Full time

Job summary

The Government of the Northwest Territories invites applications for the Maintenance Enforcement Officer in Yellowknife. You will administer and enforce child and spousal support orders, monitor caseloads, and apply statutory authority with discretion while maintaining confidentiality.

You will work under the Manager, NWT Maintenance Enforcement, liaise with clients, courts, employers, and other jurisdictions, and ensure accurate financial handling and timely enforcement in a respectful,

Qualifications

• Strong mediation, interviewing, and negotiation skills.
• Ability to work effectively with clients under stress.
• Ability to influence behaviour, support change, and resolve conflict.
• Critical thinking and analytical skills to assess complex situations.
• Ability to interpret and apply legislation, policies, and procedures.
• Knowledge of court processes, legal terminology, and enforcement methods.
• Understanding of accounting principles and financial data.
• Ability to manage a high workload with multiple deadlines and frequent interruptions.

Responsibilities

• Enforce court orders, agreements, and statutory obligations
• Conduct investigations and carry out enforcement and collection actions
• Perform financial and accounting duties related to case files
• Negotiate payments and assessments
• Deliver client service and respond to inquiries
• Complete administrative tasks related to case management

Skills

Mediation

Interviewing

Negotiation

Stress management

Influence behaviour

Critical thinking

Legislation interpretation

Court processes knowledge

Accounting fundamentals

Workload management

Education

Diploma in public administration / business administration / social work or related field

Job description

Department Information

The mandate of the Department of Justice is to administer justice, including policing, community justice, victims services and corrections in the Northwest Territories. This mandate will be carried out in a manner which respects community and indigenous values and encourages communities to assume increasing responsibilities.

Job Information

As the Maintenance Enforcement Officer (MEO), you are responsible for administering and enforcing child and spousal support orders under the Maintenance Orders Enforcement Act.

Reporting to the Manager, NWT Maintenance Enforcement, you will manage a caseload involving the monitoring, collection, and enforcement of court-ordered support obligations.
You will exercise statutory authority delegated by the Administrator and uses discretion when determining appropriate investigative and enforcement actions. You must maintain an appointment as a Notary Public and work effectively with clients, legal counsel, employers, court staff, government departments, and maintenance enforcement programs in other jurisdictions.

You will deal with clients who may be under significant personal or financial stress and require professionalism, sound judgment, and the ability to respond to urgent situations while maintaining accuracy and confidentiality.

Key Responsibilities:

• Enforce court orders, agreements, and statutory obligations
• Conduct investigations and carry out enforcement and collection actions
• Perform financial and accounting duties related to case files
• Negotiate payments and assessments
• Deliver client service and respond to inquiries
• Complete administrative tasks related to case management

Knowledge and Skills:

• Strong mediation, interviewing, and negotiation skills
• Ability to work effectively with clients under stress
• Ability to influence behaviour, support change, and resolve conflict
• Critical thinking and analytical skills to assess complex situations
• Ability to interpret and apply legislation, policies, and procedures
• Knowledge of court processes, legal terminology, and enforcement methods
• Understanding of accounting principles and financial data
• Ability to manage a high workload with multiple deadlines and frequent interruptions

Key Qualifications:

• Diploma in public administration, business administration, social work or other human services field (psychology, criminal justice, sociology) along with two (2) years of relevant experience which includes working in a legal environment or financial collections.

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

Indigenous Employment Policy

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check.Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Transfer Assignments

Transfer Assignments may be considered.

Job Opening Information

Job Opening ID # 28306

Closing Date: September 25, 2026 - 23:59, MountainTime

Salary Information

The salary range for this position is from $49.68 per hour to $59.35 per hour (approximately $96876 - $115,733) plus an annual Northern Allowance of $3,700.