Maintenance Coordinator (Loden Hotel & Arden Hotel)

Amacon; Vancouver; On-site; CAD 42,000 - 65,000; Full time

Job summary

Wentworth Hospitality Group is seeking a Maintenance Coordinator to support the Engineering department and ensure guest comfort and safety at our Vancouver hotels. You will handle preventive maintenance, basic repairs, and coordination with vendors while prioritizing guest satisfaction and safety.

Reporting to the Engineering Director, this role requires strong communication, organization, and flexibility to adapt to the fast-paced hotel environment. Weekend availability may be required.

Qualifications

• Education: Minimum high school diploma or equivalent.
• Hospitality maintenance experience preferred but not required.
• Strong communication skills, both verbal and written.
• Attention to detail and ability to multi-task.
• Organized and able to problem-solve under pressure.
• Willingness to support other departments when needed.
• Flexible availability, including weekends and holidays.
• Valid driver's license and clean driving abstract.
• Able to lift up to 23 kg.

Responsibilities

• Serve as an ambassador of the hotel when addressing guest concerns.
• Oversee day-to-day maintenance operations including plumbing, fixtures, doors and windows.
• Maintain HVAC units, air units, and filter changes.
• Communicate with external vendors for projects and repairs.
• Maintain inventory of equipment, tools and supplies.
• Address guest maintenance requests and work orders promptly.
• Maintain interior and exterior upkeep, including painting and decorating.
• Lead with a safety-first approach and ensure compliance with safety standards.
• Ensure exterior grounds safety and seasonal tasks (snow removal, weed control).
• Handle emergencies or maintenance requests flexibly; perform other duties as needed.

Skills

Communication

Attention to detail

Multitasking

Organization

Collaboration

Flexibility

Driver's license

Physical ability

Education

High school diploma

Job description

About Us

Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.

Wentworth features two standout hotels, the Loden Hotel and the Arden Hotel. The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally; located in the Coal Harbour neighbourhood of downtown Vancouver. The Arden Hotel is a boutique hotel where thoughtful design meets genuine hospitality; located in the heart of downtown Vancouver, this West Coast-inspired boutique hotel seamlessly blends into the city’s urban fabric.

Position Summary

The Maintenance Coordinator provides essential support to the Engineering department, assisting with maintenance and repair activities to ensure the hotel remains a safe and comfortable environment for all guests. Reporting to the Director, Engineering & Systems, this role has a strong eye for detail and a sense of commitment to maintaining a safe and comfortable environment for hotel guests and employees.

Position Responsibilities

• Serve as an Ambassador of the hotel when addressing guest concerns, consistently providing courteous and professional service.


• Oversee the day-to-day operations of the hotel including proactive and preventative tasks such as plumbing, fixtures, door and window. maintenance, light and room fixtures, walls and wall coverings, etc.


• Maintain a regular schedule of upkeeping HVAC units, air units, and filter changes.


• Communicate effectively with external vendors on special projects and repairs, while having the knowledge and ability to complete basic repairs to guest rooms and public areas of the hotel.


• Maintain inventory and storage of equipment, tools and supplies.


• Promptly address guest maintenance requests, work orders, and preventative maintenance.


• Maintain the interior and exterior of the hotel by completing tasks such as pressure washing, painting, and decorating surfaces as needed.


• Lead with a safety-first approach, always identifying safety hazards, and ensuring compliance with safety regulations and standards.


• Maintain exterior grounds safety of hotel by completing tasks such as snow, ice and debris removal in the winter and weed whacking, sweeping and gutter cleaning in the summer.


• Demonstrate adaptability and flexibility by effectively handling emergency situations or maintenance requests whenever they arise.


• Other duties as required.

Experience & Qualifications

• Education: Minimum high school diploma or equivalent.


• Experience: Previous maintenance experience in hospitality, preferably in a luxury or boutique hotel setting, is an asset but not a requirement.


• Strong communication skills, both verbal and written with the ability to interact with guests, colleagues and leadership.


• Strong attention to detail with the ability to multi-task in a fast-paced, dynamic environment.


• Highly organized with the ability to problem-solve, by remaining calm and resourceful under pressure.


• Collaborative attitude with the willingness to support other departments when needed.


• Flexible availability, including weekends, holidays, and peak periods.


• A valid driver's license and abstract is required.


• Must be able to lift and move items weighing up to 23 kg.

Physical Requirements

This position requires the ability to stand, lift, carry, push/pull and transport items up to 25 lbs.

Work Schedule

This position may be part-time or full-time and generally consists of eight-hour shifts. Flexible scheduling is available by mutual agreement, and weekend work may be required.

Additional Information

Wentworth is an equal-opportunity employer who offers competitive compensation packages. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted.