MAC Retail Manager - Full Time - The Bay Granville - Vancouver, BC

MAC; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in prestige beauty is seeking a dynamic Store/Retail/Counter Manager in Vancouver. This role involves significant responsibilities in leading a sales team, strategic business planning, and ensuring exceptional customer service. If you have a passion for coaching others and driving retail success, this is your opportunity for career development. Competitive compensation, robust training, and benefits are provided, contributing to a fulfilling career in a diverse and innovative environment.

Benefits

Health insurance coverage

Wellness and family support programs

Paid holidays and vacation time

Retirement savings plans

Qualifications

• Proven retail management experience, preferably in cosmetics.
• Ability to inspire personalized customer service.
• Experience with setting sales targets and conducting sales analysis.

Responsibilities

• Lead, coach, and develop sales team to achieve targets.
• Create and execute agile business plans and in-store events.
• Manage cash reconciliation and inventory.

Skills

Retail management

Customer service

Business planning

Leadership

Event management

Inventory management

Microsoft Office

Tools

Point-of-sale software

Job description

We are looking for a dynamic and inspirational Store / Retail / Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications

• Proven retail management / assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Anticipated Hourly Range $25.34 to $38.12 (Depending on qualifications, skills, experience and / or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).

You may be eligible to participate in the applicable Commission / Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

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