MAC - Client Reimbursement Analyst

Medavie; New Brunswick; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Medavie is seeking a Client Reimbursement Analyst who is focused on enhancing the reimbursement process for healthcare benefits. Candidates should possess strong communication and analytical skills while providing exceptional customer service. The role offers flexible shifts and supportive training, emphasizing both professional growth and work-life balance.

Benefits

Comprehensive health and dental plan

Flexible working conditions

Virtual paid training program

Opportunities for career advancement

Personal wellness account

Qualifications

• Ability to analyze and process reimbursement requests efficiently.
• Experience in customer service or office administration is beneficial.
• Bilingualism is an asset.

Responsibilities

• Handle client requests for reimbursement promptly and accurately.
• Liaise with healthcare professionals for requested clarifications.
• Work efficiently under time constraints.

Skills

Communication

Organization

Technical Aptitude

Attention to Detail

Education

Post-secondary diploma or degree

Job description

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Your everyday with us:

The Medical Authorization Centre (MAC) within Federal Administered Programs is a centre of expertise specializing in the authorization and reimbursement of health benefits.

As a Client Reimbursement Analyst, you will develop a high level of knowledge in the programs we administer. In this role, you will respond to requests from clients for reimbursement of health care benefits for the various programs we support.

You will have the ability to choose varying shifts between the operational hours of 7am and 10pm, Monday to Friday. You will also have potential opportunity to work from home, if requirements are met.

We also offer:

• Comprehensive health and dental plan that is 100% employer paid effective on your first day
• Monday to Friday shifts and no weekends
• We offer an extensive virtual paid training program, ensuring you are prepared for your new career
• Opportunities for career development and advancement
• Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts
• Currently our analysts are working from home; we will be providing the necessary equipment you will need to get started

Superstars on our team:

• Professionally and expediently handle client requests for reimbursement
• Liaise directly with medical consultant(s) and health care professionals for clarifications on requests
• Are committed to excellence in customer service; providing the highest level of dedication in all service areas

What you need to succeed:

• The ability to review, analyze and process requests from clients for reimbursement of health care benefits as per established criteria
• You are a good communicator - through email and phone, you are clear, concise and friendly
• The ability to organize work and information to ensure requests are processed accurately and efficiently
• Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously
• The ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communication
• The ability to work quickly and accurately under pressure of time restraints
• You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time
• The ability to work on your own and as a team member
• Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment
• Bilingualism would be considered an asset but not required

Working Conditions and Work from Home requirements:

• Employee may be subject to internal physical site inspections
• Private working area that has a locked door, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office space in a controllable environment
• Employees must connect to an approved home network (we would either provide or specify the acceptable routers/connectivity equipment)
• No default passwords if using a home router etc. and the password must be compliant with our security policies
• Work area must be private and free of household noise
• Location of the work area mitigates risks to privacy; for example, that information on the monitor can only be viewed by the employee. The use of privacy screens is required if the home is shared with others.
• E-work space must be secured before walking away
• Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail] .