M-Files Systems Training Specialist

Java Holdings Ltd; Nisku; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated M-Files Systems Training Specialist to lead their Global M-Files Training Program. This pivotal role involves developing training courses, creating user documentation, and providing effective training sessions to ensure personnel are well-versed in M-Files features. The ideal candidate will possess strong communication and instructional skills, a background in software training, and a knack for troubleshooting technical issues. If you thrive in a dynamic environment and are passionate about empowering others through training, this opportunity is perfect for you.

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)

Group RRSP

Group Life Insurance

Critical Illness Insurance

Training & Development

Employee Assistance Program

Qualifications

• Must possess excellent communication and instructional skills.
• Experience in developing and delivering software training is essential.

Responsibilities

• Develop and execute M-Files Global Training Program.
• Create training courses and deliver sessions in various formats.
• Evaluate training effectiveness and provide ongoing support.

Skills

Excellent communication skills

Instructional skills

Customer service orientation

Troubleshooting technical issues

Organizational skills

Ability to explain complex concepts simply

Education

Secondary school graduation or equivalent

Background in learning development

Experience in software training

Experience in construction industry

Tools

Microsoft Office Suite

M-Files System

Visio

Adobe PDF

Job description

Reporting to Java's Director of Systems, the M-Files Systems Training Specialist will be responsible for developing and executing Java's Global M-Files Training Program and to provide the training leadership which will ensure that Java Group personnel understand M-Files features and benefits, have a detailed understanding of how to use the software tool for the purposes of its application, and are effective in doing so.

The M-Files Systems Training Specialist must possess excellent communication and instructional skills, be customer service oriented, and must be able to explain the concepts to end users in a clear and concise way. They must also be able to troubleshoot issues that arise during the training process.

KEY (CORE) DUTIES AND RESPONSIBILITIES:

• Develop and execute Java's M-Files Global Training Program and Plan
• Become a Subject Matter Expert in the usage of the various M-Files Systems deployments
• Create M-Files training courses, presentations and related materials that can be delivered via Learning Management Systems, in person (group and individual sessions), and virtually using tools such as Teams
• Create user documentation such as Procedures, Work Instructions and Quick Reference Guides
• Work collaboratively with Project Managers, Functional Leads and Departmental Managers to plan and coordinate the delivery of training sessions for M-Files Solutions, including:
• Project Management /Document Control Systems
• Corporate Document Management Systems
• Corporate Applications
• Conduct system demonstrations and deliver training to M-Files system users
• Provide ongoing training support to system users
• Evaluate the effectiveness of training programs, courses and materials
• Identify and report M-Files software issues discovered during training
• Collect user feedback to assist in continuous systems improvements
• Participate in testing of new M-Files features and developments
• Perform other related duties as assigned

Requirements

EDUCATION AND EXPERIENCE

• Secondary school graduation or equivalent with an emphasis on technology
• A background in learning development
• Experience with developing and delivering software training
• Experience working in the construction industry

KSA'S (KNOWLEDGE, SKILLS, AND ABILITIES, and PERSONAL ATTRIBUTES):

• Self motivated, confident and driven
• Ability to work in an environment with multiple priorities with minimum supervision
• Effective in both independent and collaborative work environments
• Excellent organizational and technical skills, with strict attention to detail
• Excellent verbal and written communication and presentation skills
• Excellent interpersonal and team participation skills
• Ability to troubleshoot technical issues
• Ability to explain complex concepts in a simple way
• Proficient in standard business software including the Microsoft Office suite of applications, Visio and Adobe PDF
• Knowledgeable with the M-Files System
• Understanding of construction project execution and terminology

OTHER:

• Travel is a requirement. You must be able to travel to various offices and project sites throughout Canada and the US.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP - Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Training & Development
• Employee Assistance Program - Counseling

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting