Luxury Client Services Representative

Powerfront Inc.; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Powerfront Inc. is seeking a highly motivated customer service representative to provide exceptional service for luxury clients. The ideal candidate will excel in customer engagement, ensuring a white glove experience while fostering long-term relationships. This role offers an opportunity to be part of a dynamic team that is transforming customer interactions through AI-driven solutions.

Benefits

Competitive salary and benefits

Remote but highly interactive and collaborative workforce

Career progression and longevity

Qualifications

• 3-5 years experience in an online support environment.
• 1-3 years experience working with a luxury brand.
• Proficiency with computers and strong typing skills.

Responsibilities

• Engage with clients’ customers to deliver exceptional experiences.
• Respond to customer inquiries and resolve issues promptly.
• Establish and nurture meaningful customer relationships.

Skills

Exceptional customer service

Active listening

Communication skills

Time management

Adaptability

Accountability

Education

High school diploma or equivalent

Tools

Client support tools/software

Job description

Imagine shaping the future of online retail, live. Powerfront Inc. (www.powerfront.com) isn't just another SaaS provider; we're the architects of the INSIDE Customer Visual Engagement Platform, an AI-powered game-changer that allows brands toseetheir online world in real-time. We're talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we're revolutionizing customer interaction for industry titans like Gucci, Valentino, Staples, Rooms To Go and Lenovo.

We’re a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of AI, with the majority of our development work focused on account AI and intelligent customer engagement. We believe AI is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.

If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.

We are looking for a highly motivated game-changer to provide a high level of service for our luxury clients. This is an amazing opportunity for an individual who thrives in a people-facing role. This dynamic self-starter is someone who:

Embraces a culture of customer obsession and client-first mindset

Has a passion to connect with people and cultivate personalized relationships

Is a dynamic and resourceful service representative who possesses elevated interpersonal skills and the ability to consistently deliver memorable moments to every customer

Key Responsibilities

Support Powerfront clients by exhibiting exceptional and current knowledge of products and resources

Engage with our clients’ customers to deliver a white glove customer experience

Ensure superior service by addressing concerns, demonstrating empathy, and resolving problems in real-time

Communicate in a manner that keeps customers interested and loyal to the client

Establish and nurture meaningful customer relationships by providing courteous and professional customer service and building trust

Implement strategies that encourage customer retention and engagement

Foster an authentic approach to the omnichannel customer experience and build long term relationships with customers by personalizing the process at every touchpoint

Respond efficiently and accurately to customers, explaining possible solutions, and ensuring the customer feels supported and valued

Ensure all issues affecting customer orders are resolved quickly and in a professional matter

Partner with Team Lead to escalate incidents as necessary

Work as a team player and partner with collegues, foster open and constructive communication to ensure consistent exceptional experience and contribute to a positive working environment

Understand and strive to meet or exceed service center metrics while providing excellent consistent customer service

As an extension of our luxury client’s service offering, this role will be providing a high level of service

Key Requirements

High school diploma or equivalent

3-5 years experience in an online support environment

1-3 years experience working with a luxury brand

Exceptional customer service, active listening, and communication skills

Understanding of company products, services, and policies

Proficiency with computers, internet, and strong typing skills

Ability to empathize and diffuse tense situations

Strong time management and decision making skills

Adaptability and accountability

Knowledge of customer service best practices

Understanding of in-store sales cycle

Quick learner and can thrive in a constantly evolving hyper-growth environment

Proactive mentality and excellent time management skills

Familiar with client support tools/software

Timely and efficient in task accuracy and completions

Have the ability to react quickly to issues that may arise

Experience in marketing or e-commerce merchandising

Excited to join an ever-growing, diverse, and passionate team

Additional Desired Qualifications

Summary of Benefits

• A dynamic & forward-thinking organization revolutionizing retail technology
• A virtual workforce, remote but highly interactive and collaborative
• Competitive salary and benefits
• Be a part of an amazing culture with a high client and staff retention
• Take pride in partnering with the most prestigious brands in the world
• Career progression and longevity

How to Apply

• This role is currently advertised onLinkedIn and on our website atwww.powerfront.com/jobs . If you're ready to make an impact and be part of a team that’s building the future of AI-driven customer engagement, we’d love to hear from you

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.