Luxury Client Relationship Manager

Nuovo Photography; Toronto; On-site; CAD 52,000 - 150,000; Full time

Job summary

An established industry player in photography is seeking a Luxury Client Relationship Manager to enhance client experiences. This role is pivotal in delivering personalized service, building trust, and ensuring satisfaction. You will engage with high-end clientele, providing bespoke solutions and exclusive services that elevate their photography journey. With a competitive commission-based salary structure, you will have the opportunity to significantly increase your earnings through achieving sales targets. Join a passionate team dedicated to excellence and creativity, and make a meaningful impact in the world of luxury photography.

Benefits

Competitive commission-based salary

Complimentary photography shoot

Complete Group Insurance Benefits Package

Accrual vacation

Qualifications

• 3+ years in luxury client relationship management, preferably in sales or hospitality.
• Exceptional interpersonal and communication skills to build trust with clients.

Responsibilities

• Cultivate strong relationships with clients through personalized interactions.
• Provide a white-glove experience with tailored photography sessions.

Skills

Client Relationship Management

Sales Acumen

Interpersonal Skills

Negotiation Skills

Attention to Detail

Organizational Skills

Communication Skills

Education

Experience in Luxury Client Management

Tools

Mac iOS Systems

Job description

Nuovo Artistic Photography isn’t just another photography studio; we're a passionate community dedicated to fostering meaningful connections and exceeding expectations. Our team thrives on creativity and innovation, constantly pushing the limits to deliver exceptional experiences for our guests. We specialize in turning ordinary interactions into unforgettable moments, crafting narratives that resonate deeply and leave a lasting impact. With a relentless focus on customer satisfaction and surpassing sales targets, we're committed to not just meeting, but exceeding, every client's needs and aspirations.

We are seeking a dynamic and experienced Luxury Client Relationship Manager to join our Toronto photography studio. As a Luxury Client Relationship Manager, you will be responsible for providing unparalleled service and building enduring relationships with our clientele. You will serve as the primary point of contact for our guests, delivering personalized experiences and ensuring their satisfaction at every touchpoint.

KEY RESPONSIBILITIES

1. Client Engagement and Relationship Building:
   - Cultivate strong, trust-based relationships with guests through personalized interactions, understanding their unique preferences and expectations.
   - Serve as the main point of contact for guests, addressing inquiries, providing guidance, and offering bespoke solutions to meet their needs.
2. Exclusive Service Delivery:
   - Provide a white-glove experience to Nuovo guests, offering concierge-style services such as private consultations, and customized photography sessions tailored to their tastes and preferences.
   - Demonstrate expert knowledge of our photography services, including studio offerings, packages, and customization options, to deliver informed recommendations and advice.
3. Client Experience Enhancement:
   - Anticipate and exceed the evolving needs of clients, proactively offering innovative solutions and upscale experiences to enhance their overall photography studio experience.
   - Collaborate closely with clients to identify their unique needs and desires, offering bespoke solutions and personalized recommendations to meet their expectations.
4. Upselling and Revenue Generation:
   - Identify opportunities for upselling additional photography services, products, or packages to guests, maximizing revenue and profitability for the studio.
   - Handle high-value transactions with precision and attention to detail, ensuring a seamless and secure process for luxury purchases or investments.
5. Client Loyalty:
   - Continuously assess client satisfaction and feedback, seeking opportunities for improvement and refinement of services to enhance the overall luxury client experience.

REQUIREMENTS

1. - Proven experience (3+ years) in luxury client relationship management, preferably within the sales, hospitality, or luxury retail industry.
2. - Exceptional interpersonal and communication skills, with the ability to build rapport and establish trust with clientele.
3. - Strong sales acumen and negotiation skills, with a track record of driving revenue growth and achieving sales targets.
4. - Impeccable attention to detail and organizational skills, with the ability to manage multiple client accounts and projects simultaneously.
5. - Proficiency in Mac iOS systems.
6. - Passion for photography, art, and lifestyle trends.
7. - Availability to work evenings and weekends.

BENEFITS

1. - Competitive commission-based salary, with an annual base salary of 52k - opportunity to earn 100k to 150k+ through achieving sales targets/quotas;
2. - Complimentary Nuovo shoot and beauty services;
3. - Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal;
4. - Accrual vacation.

Join Our Team:
If you are a dynamic and results-driven professional with a passion for delivering exceptional service to luxury clientele, we invite you to join our team and be part of our commitment to excellence in photography studio experiences. Apply now to embark on a rewarding career creating impactful client experiences!

Note: At Nuovo Photography, we celebrate diversity and are an equal opportunity employer. We encourage individuals of all backgrounds and experiences to apply.