Luxury Care & Repair Specialist

CHANEL; Vancouver; On-site; CAD 65,000 - 70,000; Full time

Job summary

A luxury goods retailer located in Vancouver is seeking an Operations Manager for the Oakridge Boutique. This full-time role emphasizes enhancing the client experience through effective management of consultations and repairs, while fostering strong customer relationships. Ideal candidates will possess strong communication skills and a passion for craftsmanship, ensuring personalized service. The position offers a competitive salary between CAD 65,000–70,000 and an array of benefits to support professional growth and personal well-being.

Benefits

Private medical and dental insurance

Generous vacation days

Professional development opportunities

Qualifications

• Strong communication skills with an outgoing and approachable demeanor.
• Exceptional attention to detail and a problem-solving mindset.
• Genuine passion for craftsmanship and luxury clientelling.

Responsibilities

• Manage client consultations and assess repair needs.
• Oversee back-of-house operations like repair logistics.
• Deliver training to Fashion Advisors on CASS and CHANEL & Moi philosophy.

Skills

Strong communication skills

Attention to detail

Passion for craftsmanship

Proficiency in technology

Client-first mindset

Organizational skills

Job description

A luxury goods retailer located in Vancouver is seeking an Operations Manager for the Oakridge Boutique. This full-time role emphasizes enhancing the client experience through effective management of consultations and repairs, while fostering strong customer relationships. Ideal candidates will possess strong communication skills and a passion for craftsmanship, ensuring personalized service. The position offers a competitive salary between CAD 65,000–70,000 and an array of benefits to support professional growth and personal well-being.