Luxury Alterations Lead - Perfect Fit & Team Leader

Chanel Inc.; Toronto; On-site; CAD 80,000 - 85,000; Full time

Benefits offered by this job

Health & dental

Bonus program

Vacation days

Parental leave

EAP

Pension plan

Career development

Job summary

CHANEL Canada is seeking an Alterations Lead for our Toronto Flagship, guiding Perfect Fit and elevating client experiences in-store. You will oversee fittings, coach the Atelier team, and ensure CHANEL craftsmanship standards are upheld across all alterations.

The role reports to the Operations Manager and collaborates with Boutique Management and CHANEL&moi teams. You will drive exceptional service, mentor tailors, and manage workload during peak periods, focusing on precision, client

Qualifications

• Degree or strong background in sewing, tailoring, or alterations.
• 6-7 years proven experience in tailoring, ideally in luxury or high-end fashion.
• Strong knowledge of garment construction, fabrics, and finishing.
• Experience leading, coaching, or developing a team.
• Excellent client communication and refined luxury posture.
• Strong organization, rigor, and prioritization.
• Fluent English; additional languages are an asset.

Responsibilities

• Act as guardian of CHANEL Perfect Fit and ensure alterations respect original style, proportions, and creative intent.
• Conduct client fittings, including VIC fittings and remote sessions when needed.
• Lead the tailoring team, organize daily priorities and allocate work by skill and deadlines.
• Coordinate Atelier activities, monitor lead times, and maintain quality standards.
• Share performance updates with Operations Manager and boutique leadership.
• Transmit and implement Global Alteration guidelines to the sales team.

Skills

Tailoring expertise

Client service

Team leadership

Education

Sewing/Tailoring degree

Job description

CHANEL Canada is seeking an Alterations Lead for our Toronto Flagship, guiding Perfect Fit and elevating client experiences in-store. You will oversee fittings, coach the Atelier team, and ensure CHANEL craftsmanship standards are upheld across all alterations.

The role reports to the Operations Manager and collaborates with Boutique Management and CHANEL&moi teams. You will drive exceptional service, mentor tailors, and manage workload during peak periods, focusing on precision, client