lululemon Senior Technical Program Manager

lululemon; Vancouver; Hybrid; CAD 133,000 - 174,000; Full time

Benefits offered by this job

Health benefits

PTO

Retirement plan

Employee discount

Wellness classes

Parental top-up

Training programs

Mentorship programs

Job summary

lululemon is seeking a Senior Technical Program Manager to lead complex, cross-functional programs within Commerce & Transactions. You will partner with Product, Engineering, Architecture, and Operations to shape strategy, plans, and execution for large-scale initiatives across checkout, payments, order management, and fulfillment.

The role requires strong technical acumen, executive communication, and a proven track record delivering multi-team programs in retail or ecommerce environments.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years leading complex technical programs.
• 12+ years in technical delivery, software engineering, or tech leadership.
• Experience delivering cross-functional programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations.
• Experience across commerce platforms: checkout, payments, order management, fulfillment, post-purchase.
• Strong understanding of APIs, microservices, cloud, data flows, and security.

Responsibilities

• Lead complex, cross-functional programs across Commerce & Transactions platforms.
• Define strategy, scope, and delivery plans for large-scale initiatives.
• Develop and manage integrated program plans across multiple teams.
• Drive governance, reviews, and issue resolution.
• Identify risks and dependencies to ensure predictable outcomes.
• Communicate program health and decisions to senior leadership.

Skills

Communication

Executive stakeholder mgmt

Agile delivery

Leadership

Cross-functional

Education

Bachelor's degree or equivalent

PM/Agile certification

Tools

Java-based services

GraphQL

Node.js

React

Kubernetes

Kafka

GitLab CI/CD

Job description

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Commerce & Transactions organization is responsible for the technology platforms, services, and capabilities that power lululemon's global commerce ecosystem. Spanning checkout, payments, order management, fulfillment, post-purchase experiences, and core commerce platforms, the team delivers scalable, reliable, and secure solutions that enable seamless end-to-end guest experiences.

Working across Product, Engineering, Architecture, Digital, and Supply Chain organizations, the team drives strategic technology initiatives that support business growth, operational excellence, and innovation. Through modern platform capabilities, strong engineering practices, and cross-functional partnership, Commerce & Transactions ensures lululemon can continuously evolve its commerce capabilities while delivering exceptional guest experiences at global scale.

core responsibilities

• Lead complex, cross-functional technical programs across Commerce & Transactions platforms, establishing measurable outcomes for delivery, scalability, reliability, security, performance, operational readiness, and business value.
• Partner with Product, Engineering, Architecture, and Operations teams to define program strategy, scope, delivery plans, and execution approaches for large-scale initiatives.
• Develop and manage integrated program plans across multiple engineering teams, platforms, and services, ensuring alignment on milestones, dependencies, and business objectives.
• Drive delivery execution through effective technical governance, clear accountability, architecture and security reviews, decision and escalation frameworks, quality gates, and proactive issue resolution.
• Identify, assess, and mitigate technical risks, architectural dependencies, platform constraints, technical debt, reliability and resilience gaps, security concerns, and scalability limitations to ensure predictable program outcomes.

• Translate complex technical concepts, trade-offs, and constraints into clear business impacts, enabling informed decision-making at all levels of the organization.
• Facilitate alignment across architects, engineers, product leaders, and executive stakeholders to drive clarity, prioritization, and successful program delivery.
• Partner closely with engineering and architecture leaders to validate technical approaches, challenge assumptions, and ensure strategic enabling work is appropriately prioritized.
• Lead multi-system integration efforts by coordinating API and data-contract alignment, end-to-end testing, performance and security validation, deployment and rollback readiness, production observability, operational handoffs, and post-launch stabilization.
• Drive resolution of cross-team dependencies, competing priorities, and delivery conflicts while balancing business objectives, technical quality, and organizational constraints.
• Provide clear, concise, and technically grounded updates to senior leadership, communicating program health, delivery and reliability metrics, risks, key decisions, architectural trade-offs, and business impacts.
• Influence investment decisions related to platforms, tooling, infrastructure, and technical modernization initiatives that support long-term business growth and operational excellence.
• Champion continuous improvement in technical program management practices, governance, planning, and execution across the organization.

qualifications

• Bachelor's degree in computer science, Engineering, Business, Information Systems, or a related field, or equivalent practical experience.
• 10+ years of experience leading complex technical programs within retail, eCommerce, digital, or technology-driven organizations.
• 12+ years of experience in technical delivery, software engineering, technical program management, or related technology leadership roles.
• Proven track record delivering large-scale, cross-functional programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations teams.
• Experience leading technical initiatives across commerce platforms, including Checkout, Payments, Order Management, Fulfillment, Post-Purchase Experiences, Returns, Shipping, and Next Generation Commerce capabilities, with an understanding of order and payment integrations, data flows, API contracts, event-driven integrations, and end-to-end transaction lifecycle management.
• Strong technical acumen with a solid understanding of software development lifecycles, APIs, microservices, cloud technologies, integrations, distributed systems, platform architectures, system reliability, observability, performance engineering, scalability, and application security.
• Demonstrated experience managing complex dependencies, technical risk, organizational alignment, and large-scale program execution.
• Exceptional communication, executive stakeholder management, and influencing skills with the ability to drive alignment across technical and business teams.
• Experience establishing governance models, operating rhythms, escalation frameworks, and delivery mechanisms for complex programs.

• Technical program management experience across modern application and platform technologies, including Java-based services, GraphQL, Node.js, React, cloud platforms, Kubernetes, Kafka or comparable event-streaming technologies, and GitLab or comparable CI/CD tooling, with a strong understanding of DevSecOps, automated testing, deployment strategies, and engineering excellence practices.
• Strong experience with Agile delivery methodologies and tools such as Jira, Confluence, Smartsheet, and related planning platforms.
• Experience leading platform modernization, cloud transformation, and highly distributed enterprise technology programs, including infrastructure as code, resilience and disaster-recovery planning, production observability, performance optimization, secure delivery practices, and operational readiness.
• Experience within retail, eCommerce, omnichannel, supply chain, or digital commerce organizations.
• Knowledge of commerce ecosystems including checkout, payments, post-purchase journeys, order orchestration, fulfillment, returns, and customer experience platforms.
• Experience supporting global technology organizations and large-scale enterprise transformation initiatives.
• PMP, SAFe, Scrum Master, or equivalent program management certification.
• Ability to operate effectively in ambiguous, fast-paced environments while influencing outcomes across multiple organizations and leadership levels.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $ 132,600 - $174,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid : In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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