LTC Office Assistant

Niagara Region; St. Catharines; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join the Niagara Region as a Long Term Care Assistant at Linhaven Home in St. Catharines. This role involves welcoming guests, handling inquiries, and supporting administrative tasks. Ideal candidates will have experience in long-term care and customer service, and be equipped to thrive under pressure. Apply by July 17, 2025, to be part of a team committed to making a difference.

Qualifications

• Minimum 2 years related experience in a similar environment.
• Knowledge of working with individuals with dementia.
• Strong knowledge of computer applications.

Responsibilities

• Respond to inquiries and provide clerical support.
• Manage accounts payable and receivables.
• Ensure procedural standards are adhered to.

Skills

Word Processing

Spreadsheets

Customer Service

Excellent Communication

Organizational Skills

Education

Grade 12

Business or Office Administration Certificate or Diploma

Tools

Clinical Documentation System (e.g. PCC)

EFMS System

Job description

Location - Linhaven Home - St. Catharines, ON

Duration of Contract - 12 - 18 months

JOB SUMMARY

The Long Term Care Assistant is responsible for responding to all customers at the main reception area; answering incoming calls and inquiries from the general public; providing clerical support; processing accounts payable and receivables; cash management; and resident trust accounts.

QUALIFICATIONS

EDUCATION

• Completion of Grade 12
• Completion of Business or Office Administration Certificate or Diploma or related field of study
• Additional training in software courses including databases, spreadsheets, word processing

KNOWLEDGE/EXPERIENCE

• Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
• Must possess experience in a Long Term Care environment
• Must possess some knowledge of working with individuals with dementia

SKILLS

• Must possess strong knowledge and experience in word processing, spreadsheets, databases, computer applications, and keyboarding skills
• Must possess strong knowledge and experience in clinical documentation system (e.g. PCC)
• Must possess strong knowledge and experience in the EFMS system
• Must possess excellent communication (verbal and written) and interpersonal skills
• Must possess excellent customer service skills
• Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
• Must be able to work under pressure with multiple deadlines and frequent interruptions
• Must be receptive and open to change
• Must be motivated to learn
• Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

SPECIAL CONDITIONS

• May be required to travel to other offices or community locations for meetings/training as assigned
• An annual influenza vaccination is recommended
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

To view the full job descriptions and requirements, visit our Careers page at Job Opening #42872.

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges…..today!

Let us know why you would be an excellent team member by submitting your online application no later than July 17, 2025 before midnight by visiting our ‘Careers’ page at www.niagararegion.ca . We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.