LPS IT Service Desk Support Technician

City of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Service Desk Support Technician to provide frontline technical support in a dynamic environment. This role is essential in ensuring the smooth operation of IT services, assisting users with technical issues, and maintaining high availability in a 24/7 emergency setting. The ideal candidate will possess strong customer service skills, a solid background in supporting Microsoft environments, and a passion for problem-solving. Join a team that values innovation and teamwork while contributing to community safety and well-being.

Benefits

Wettbewerbsfähiges Gesundheitspaket

Pensionsplan (LAPP)

Flexible Arbeitszeiten

Qualifications

• Mindestens drei Jahre Erfahrung in der Unterstützung von Microsoft-Desktop-Umgebungen.
• Starke Kundenservicefähigkeiten und effektive Kommunikation technischer Informationen.

Responsibilities

• Bereitstellung von Frontline-Support für Hardware und Anwendungen.
• Installation und Konfiguration von Arbeitsstationen und Software.

Skills

Kundenservice

Technische Problemlösung

Microsoft Desktop-Umgebungen

Netzwerksicherheit

Online-Meeting-Technologien

Education

High School Diploma

Post-secondary education in IT

Job description

**Please note only applications submitted through the Bamboo HR link below will be accepted. Applications submitted through City of Lethbridge website or other third-party sites will not be considered.**

https://lethbridgepolice.bamboohr.com/careers/266

Position Overview

The Lethbridge Police Service is currently accepting applications for a full-time, permanent position of IT Service Desk Support Technician. This role involves technical work including the implementation, administration, maintenance, and documentation of LPS business applications. It ensures high availability in a 24/7 emergency environment. The position serves as the primary contact for IT support, managing calls, providing Tier I support, and maintaining hardware and software inventories.

About Our IT Environment

Our IT team works with innovative technologies in a dynamic environment, supporting police operations that are integral to community safety. We value teamwork and customer service excellence. For more information, feel free to ask!

Employment Details

• Wage: $40.24 per hour (2025 rate)
• Hours: Monday to Friday, 37.5 hours/week (Flexible/Compressed work week available)
• Benefits: Competitive package including health care spending account and pension plan (LAPP)

Key Responsibilities

• Provide frontline support via phone, email, or in person for workstation hardware and applications.
• Assist users with technical issues, troubleshooting, and problem resolution.
• Escalate issues appropriately and monitor request progress.
• Maintain and update service request systems with detailed resolution notes.
• Train users and recommend IT solutions.
• Install and configure workstations, peripherals, and software.
• Collaborate with system administrators and vendors to troubleshoot and resolve hardware, software, and network issues.
• Monitor system health and verify hardware and system integrity.
• Assist with procurement and testing of new hardware and software.
• Manage and support specialized policing systems as directed.

Qualifications

• High School Diploma/Equivalent + up to two years post-secondary education in IT or related field.
• Minimum of three years of relevant work experience supporting Microsoft desktop environments, networks, and mobile devices.
• Strong customer service skills and ability to communicate technical information effectively.
• Proven troubleshooting skills and ability to manage multiple priorities under pressure.
• Knowledge of network security and online meeting technologies.

Additional Requirements

The successful candidate must consent to a police security clearance, including background checks, polygraph, and reference verification.

Hiring Process

1. Review of resumes for qualifications and experience.
2. Contact for Personal Disclosure and Security Clearance forms.
3. Behavioral interview and security checks.
4. Reference verification.
5. Final selection and job offer.

Qualified candidates should submit their resume and cover letter online via the Bamboo HR link by Tuesday, May 13, 2025, at 4:00 PM MST.

For more information, contact Gary Jurasek, LPS IT Manager, at 403-330-5073 or [e-mail].

Additional Information

Note: LPS employs facility and police service dogs for support and security. Applicants must be Canadian Citizens or Permanent Residents; sponsorship for work permits or visas is not available.

Work is performed at the Lethbridge Police Service headquarters located at 135 1st Avenue South, Lethbridge, AB T1J 0A1.

“THE CITY OF LETHBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER”

We thank all applicants for their interest. Only those selected for interviews will be contacted.