Loyalty & Retention Support, Bell Mobility

Bell; Montreal; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Loyalty & Retention Support professional to enhance their Medium Sales teams. This role involves supporting wireless growth, managing customer inquiries, and fostering a team-oriented culture. You'll engage with clients to provide tailored solutions and contribute to reducing churn rates. With a focus on collaboration and innovation, this position offers a dynamic work environment where your contributions will have a meaningful impact. If you're passionate about customer service and possess strong analytical skills, this opportunity is perfect for you.

Benefits

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

35% discount on services

Qualifications

• Minimum requirement of a High school diploma or equivalent.
• Bilinguism in French and English is essential.

Responsibilities

• Support Medium Sales teams with non-sales related activities.
• Manage Salesforce opportunities & deals.

Skills

Bilinguism: French and English

Analytical skills

Negotiation skills

Sales abilities

Time management skills

Decision making

Problem solving

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office Suite

Job description

Req Id:423671

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Job Title: Loyalty & Retention Support
Job Status: Regular – Full Time
Hours of work: Between 8am & 6pm Monday to Friday
Work Profile: Mobile 3 days in office (Monday, Wednesday & Thursday may change at any moment)

Support our Medium Sales teams with all non-sales related activities, ultimately promote wireless growth, reduce wireless churn & provide a professional sales service.

Role and Responsibilities

Support Renewals, Acquisitions, Amendments & all Mobility inquiries for wireless Medium segment.

• Perform in-depth analysis
• Manage Salesforce opportunities & deals (Salesforce knowledge is a +)
• Create the wireless offer deals & provide ongoing support throughout the Sales cycle
• Create offer deal Proposals presentations
• Support Medium Wireless segment via Webex for all Wireless inquiries
• Handle conversation with customer during the presentation a renewal for potential deal
• Work on adhoc projects/tasks related to Medium Wireless
• Adopt a team spirit work culture, going above and beyond for our Medium Sales teams

Summary

Under the supervision of the Medium Sales support team leader, the retained candidate will be responsible for supplying professional and personalized services to our clientele (Sales teams).

The objective being to support our Medium Sales teams with all non-sales related activities, ultimately promote wireless growth, reduce wireless churn & provide a professional sales service.

Essential Qualifications and Skills

• Bilinguism: French and English since as part of the job, this person will be required to produce documents in French & English
• Minimum requirement of a High school diploma or equivalent
• Strong analytical and negotiation skills
• Sales abilities with a strong capacity to close a deal and conclude the transactions and sale
• Time management skills
• Proven skills in sound decision making and problem solving
• Ability to work well under pressure
• Excellent comprehension of corporate account hierarchy and NAG level parameters in Ensemble (CSM)
• Good knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Knowledge of Sales force tool
• Self sufficient and responsible
• Renown as a good team player
• Initiative and resourcefulness

Preferred skills

• Good knowledge of the corporate internal procedures
• Experience working in other Bell Mobility group

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status:Regular - Full Time

Job Location: Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 05/16/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,QC, Montreal

Bell,one of Canada's Top 100 Employers.