Loyalty Representative

TIFF; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a prominent cultural organization as a Loyalty Representative. In this full-time role, you will be the first point of contact for TIFF Members, providing exceptional customer service and support during the exciting lead-up to the Festival. You'll collaborate with various departments to enhance member experiences and ensure smooth operations. With a focus on relationship management and stewardship, this position offers a unique opportunity to engage with film lovers and creators while contributing to the mission of transforming how people see the world through film. If you're passionate about customer service and enjoy working in a vibrant environment, this role is perfect for you.

Qualifications

• Experience in customer service environments and/or fundraising.
• Strong interpersonal and communication skills.

Responsibilities

• Provide courteous customer service to TIFF Members via various channels.
• Assist with stewardship activities and stakeholder engagement.

Skills

Customer Service

Relationship Management

Communication Skills

Data Management

Education

Experience in Customer Service

Experience in Fundraising

Job description

LOYALTY REPRESENTATIVE

Contract

Full-time

Advancement - Loyalty & Engagement

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

LOYALTY REPRESENTATIVE

Reporting to the Manager, Membership Experience, the Loyalty Representative is responsible for relationship management with TIFF Members. The successful candidate will provide attentive customer service for current, new, and prospective Members & donors and support stewardship activities in the lead-up to the 50th edition of the Festival. This role will collaborate closely with stakeholder-facing departments to deliver an exceptional experience for TIFF’s most valued public supporters.

RESPONSIBILITIES:

• Provide courteous and timely front-line customer service to all current, new, renewing and prospective Members via email, telephone, and in person.

• Participate in the facilitation of stewardship activities including, but not limited to; concierge service for high-level Members; welcome package preparation; and supporter hosting at Festival screenings.

• Support additional stakeholder research including list preparation, event production, and maintaining supporter records.

• Greet, host, and check-in stakeholders at Festival screenings and events.

• Assist with data management in collaboration with Advancement Operations, including Membership processing, purchase queries, and account updates.

• Facilitate requests to Advancement Operations for account fixes, and list pulls, prioritizing data integrity.

• Communicate and liaise with departments including: Philanthropy, Visitor Experience, Ticketing Services, Festival/Venues Services, Industry, Corporate Partnerships (incl, Events / Hospitality) and others as required.

JOB GRADE & SALARY:

• Contract Full-Time

• $22.00 / hour

TARGET CONTRACT DATES:

• June 16 - September 14, 2025

WORK LOCATION:

• Office Location: 350 King Street West, Toronto, ON M5V 3X5

• Weekly in-office requirements:

  • Minimum 2 days (November to April)

  • Minimum 3 days (May to October)

• Festival Office Requirements: Full Time during Festival

MINIMUM REQUIREMENTS:

• Experience in Customer Service environments and/or

• Experience with stewardship and fundraising or equivalent field

• Interest in working directly with TIFF’s Members and donors.

• Ability to learn quickly, take initiative, and ability to work both independently and as part of a team.

• Strong interpersonal, relationship building, and communication skills with a kind and professional manner.

• Strong tact and judgment, exercising discretion and the ability to escalate stakeholder concerns to Management when needed.

• In office requirements up to 5 days per week in the lead up to the September Festival

• Must be available or flag schedule limitations during weekends in August, which may be required for support during Members’ ticket pre-sales and other Festival preparation tasks.

HOW TO SUBMIT & APPLICATION DEADLINE:

• All applications must be submitted online through TIFF’s Career Centre .

• Please upload your cover letter and resumé as P DF(s), before the deadline of May 2, 2025.

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employmentVisas; however, TIFF considers and welcomes individuals on time-limitedVisastatus for this position. For consideration to those on time-limitedVisastatus, yourVisamust allow you to complete the full contract.

Please send any questions via e-mail only to [e-mail] .

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at [e-mail] . We strive to provide reasonable accommodations whenever requested.