Loyalty Marketing Manager

Best Buy; Vancouver; Hybrid; CAD 86,000 - 98,000; Full time

Job summary

A leading technology company is seeking a Loyalty Marketing Manager to enhance their customer loyalty program. The role requires 4-6 years of experience in loyalty marketing and excellent communication skills. This position offers a remote-first work environment, competitive salary, and generous employee benefits. Join the innovative team today and contribute to enhancing customer engagement and loyalty!

Benefits

Employee discounts on tech products

Flexible health benefits

Matched company pension plan

Qualifications

• 4-6 years of experience in retail loyalty programs.
• Experience in managing loyalty initiatives in a large enterprise.
• Excellent communication skills for cross-functional collaboration.

Responsibilities

• Lead the design and improvement of myBestBuy.
• Create targeted promotional campaigns.
• Develop new features for the loyalty program.

Skills

Influencing and communication skills

Relationship-building skills

Knowledge of digital marketing

Understanding of CRM and ecommerce practices

Job description

Loyalty Marketing Manager

Apply at: 00000 Canadian Headquarters | Full time | Posted Yesterday | Job Requisition ID: R-44813

Are you excited about nurturing deeper connections through loyalty marketing?

myBestBuy is a core component of Best Buy's strategy, focusing on loyalty, personalization, customer communication, and retail media. The Loyalty Marketing Manager will lead the evolution of myBestBuy into a highly desirable loyalty program that enhances audience engagement, supports retail media growth, and increases customer lifetime value.

We operate on a remote-first model, with in-person interactions at our Vancouver, BC headquarters for strategic collaboration and social activities.

Join our innovative team as a Loyalty Marketing Manager!

What you’ll do:

1. Lead the design, development, and ongoing improvement of myBestBuy.
2. Create targeted promotional campaigns to boost account adoption, usage, and mobile app downloads.
3. Develop new features and benefits for the program, and present monthly performance reviews to senior leadership.
4. Innovate digital wallet initiatives to increase sign-ins, visits, and purchase frequency.
5. Manage budgets and measure performance and ROI of loyalty initiatives.

What we need:

1. 4-6 years of experience in designing and implementing retail loyalty programs.
2. Experience managing modern loyalty initiatives or similar marketing programs in a large enterprise.
3. Excellent influencing, communication, and relationship-building skills for cross-functional collaboration.
4. Deep knowledge of digital marketing, CRM, and ecommerce practices.

Why you’ll love it here:

1. Remote-first work environment.
2. Employee discounts on tech products from day one.
3. Flexible health benefits and wellness programs.
4. TFSA and RRSP programs.
5. 100% matched company pension plan.
6. Training programs for skill development.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers an inclusive and engaging work environment. We encourage applications from all qualified candidates, even if you do not meet all requirements.

Join our team and be part of something great!

Annual base salary: $86,000 - $98,000 (plus bonus). Starting pay will consider skills and experience, with opportunities for growth.

Location: Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

Job ID: J-18808-Ljbffr