Loyalty Marketing Analyst - Hybrid Remote

COBS Bread; Vancouver; Remote; CAD 63,000 - 68,000; Full time

Job summary

A leading bakery chain in Vancouver seeks a Loyalty Marketing Analyst to develop and execute data-driven strategies enhancing customer engagement. The ideal candidate brings extensive experience in loyalty programs and CRM, strong analytical skills, and effective communication abilities. This position offers competitive pay and a dynamic work environment with a focus on professional development and a strong team culture.

Benefits

Flexible work arrangement

Competitive salary

Company bonus

Extended Health & Dental Benefit

Group RRSP Matching

On-site gym facility

Paid community service day

Qualifications

• Minimum 2 years experience in developing and executing data-driven strategies for Loyalty, CRM, CDP, and Digital Marketing.
• Experience creating and managing loyalty, CRM, and digital marketing strategies is an asset.
• Knowledge of Retail and/or Franchising is an asset.

Responsibilities

• Execute loyalty strategy including offer creation and retention strategies.
• Act as the reporting and insight expert for the loyalty team.
• Leverage SQL and data visualization tools to derive insights.
• Analyze customer behavior and loyalty program performance.
• Manage and develop the loyalty offer calendar.

Skills

Strong SQL skills

Power BI

Excel

Effective communication skills

Technological literacy

Project management skills

Education

Bachelor's degree in Marketing, Business, Computer Science, Engineering, Statistics, or related fields

Job description

Top 50 Best Workplaces 2024

Loyalty Marketing Analyst

Reports to: Loyalty Program Manager

Location: Vancouver, BC

Annual Salary: $63,000 - $68,000 based on experience

We are looking for an experienced Loyalty Marketing Analyst who is responsible for creating and executing data-driven strategies at every stage of the customer journey using data acquired through the platform. This role is also central to providing valuable consumer insights to inform decision-making across the Loyalty Team and the broader organization.

Key responsibilities include:

• Responsible for executing loyalty strategy including offer creation, retention strategies, and efforts to increase member value
• Act as the reporting and insight expert for the loyalty team by creating dashboards from disparate data sources and interpreting past results to shape future strategy
• Leverage SQL, data visualization tools, and customer data platform systems to derive insights and strategies to increase member value
• Analyst customer behavior, transaction data, and loyalty program performance to uncover growth opportunities
• Utilize consumer insights to segment and personalize loyalty offers, including paid digital options
• Continuously develop and scale the Customer Lifecycle Journey, presenting recommendations
• Manage and develop the loyalty offer calendar, including retention and campaign promotions
• Ensure loyalty initiatives are integrated into broader marketing efforts
• Collaborates cross functionally with IT, data teams, marketing and operations to flawlessly execute loyalty strategy
• Generate actionable consumer insights through data analytics, surveys, and market research
• continuously monitor industry trends and competitive insights to identify new opportunities and potential threats
• Responsible for all communication channels related to COBS Club
• Maintain and manage the COBS Club portal page, ensuring it remains updated with updated content and reports
• Other projects and duties as assigned

What You Bring to the Table:

• Bachelor's degree in Marketing, Business, Computer Science, Engineering, Statistics, or related fields
• Minimum 2 years experience in roles involving development and execution of data-driven strategies for Loyalty, CRM, CDP, and Digital Marketing
• Strong SQL, Power BI, and excel skills required
• Effective communication skills
• High degree of technological literacy
• Experience creating and managing loyalty, CRM, and digital marketing strategies an asset
• Strong project management skills in overseeing multiple projects and meeting tight deadlines
• Excellent verbal and written communication skills
• Knowledge of Retail and/or Franchising is an asset

What’s in it for You

Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!

• A flexible work arrangement
• Competitive salary, company bonus, and vacation plan
• A great Extended Health & Dental Benefit, Group RRSP Matching, and Flexible Spending Account
• Paid sick, mental health, and personal leave days
• Paid day for community service or volunteer opportunity
• On-site gym facility
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

About COBS Bread

With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.