Loyalty Coordinator

AccorHotel; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hotel chain in Toronto is seeking a Guest Experience and Loyalty Coordinator. This role involves managing Front Desk operations, ensuring compliance with loyalty operations, and enhancing guest satisfaction. Ideal candidates will have Front Desk experience and strong interpersonal skills. The position offers opportunities for career growth, free meals, and travel discounts.

Benefits

Free healthy meals during shifts

Travel discounts at Accor hotels worldwide

Free dry-cleaning for work gear

Opportunities for career growth

Qualifications

• Minimum 1 year of Front Desk experience.
• Decisive problem-solving ability.
• Flexible schedule.

Responsibilities

• Ensure compliance with all Accor standards.
• Handle guest requests creatively.
• Resolve Loyalty Member concerns.

Skills

Outgoing and enthusiastic personality

Exceptional interpersonal skills

Excellent verbal and written communication skills

Team-oriented mindset

Attention to detail

Tools

Opera PMS

Job description

Guest Experience and Loyalty Coordinator is in charge of the day-to-day operations of the Accor Live Limitless Desk. They are responsible for continuously providing our most loyal guests with an outstanding hotel experience by ensuring the perfect arrival, proper room assignment, delivery of soft benefits, accurate billing, and a timely departure. This person is to be a role model for Guest Relations and to ensure all guest challenges are resolved to satisfaction.

Responsibilities include:

• Ensure compliance with all Accor standards for Accor Live Limitless Loyalty Operations
• Maintain regular attendance and work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays
• Abide by grooming standards and additional requirements set by management
• Identify and solicit potential new ALL members
• Manage pre-registration and check-in of Loyalty Guests
• Handle guest requests creatively to create memorable experiences
• Update Opera and member profiles with preferences and personalization opportunities
• Build relationships with members and prioritize guest profile updates
• Complete Daily Front Desk Audits and Monthly ALL Audits
• Track reservations and patterns to predict and satisfy future Loyalty guest demands
• Resolve Loyalty Member concerns before guest departure and inform management of unresolved issues
• Drive member engagement and satisfaction
• Ensure all Front Desk Agents are trained on ALL Desk procedures and review these regularly
• Maintain rate integrity and billing instructions as per pre-arrival standards
• Encourage all ALL Desk colleagues to take ownership of service responsibilities
• Participate in functions outside own department when needed

Qualifications:

• Minimum 1 year of Front Desk experience
• Outgoing and enthusiastic personality
• Exceptional interpersonal and organizational skills
• Excellent verbal and written communication skills
• Decisive problem-solving ability
• Team-oriented mindset
• Attention to detail
• Flexible schedule
• Training and Opera PMS experience are assets
• Loyalty Program experience is an asset

Additional Information:

What’s in it for you:

• Free healthy meals during shifts
• Travel discounts at Accor hotels worldwide
• Free dry-cleaning for work gear
• Custom learning programs to develop skills
• Participation in Health & Wellness, Sustainability, and DEI initiatives
• Opportunities for career growth

Join the iconic Fairmont Royal York and be part of its exciting future. We welcome passionate hospitality professionals eager to contribute to a renowned landmark.

Visa Requirements: Must be legally eligible to work in Canada. We cannot assist with work authorization.

Accommodations: We support applicants requiring accommodations during the application or interview process. Please contact us confidentially.

Fairmont Royal York values diversity and inclusion, fostering an environment that respects all backgrounds and talents. We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Remote Work: Employment Type: Full-time

Key Skills:

Corporate Risk Management, Electronics, Infection Control, Bakery, ELV, Accident Investigation

Experience: 1+ years

Vacancy: 1