Lot Associate : Part Time - WHITE ROCK

The Home Depot Canada; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Metro Vancouver is seeking a Lot Associate to ensure customer satisfaction and maintain safety in the parking lot. Responsibilities include loading orders into vehicles, interacting with customers, and keeping the area clean. Candidates need a high school diploma and retail experience. Competitive pay between $18.55 and $19.55 per hour.

Qualifications

• 1 to 2 years retail experience required.

Responsibilities

• Load orders into customer vehicles and maintain a safe parking lot.
• Follow customer service protocols to ensure satisfaction.
• Perform safety checks and maintain cleanliness.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

Highschool Diploma or Equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:
Ensures Customer Satisfaction

• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer's projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer's vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail experience

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA

The pay range for this position is between $18.55 - $19.55